RESPONSIBILITIES 1. Content Understanding & Benchmarking2. Playbook Creation (QCOM + Adaptation of ASIA E-com Playbook)3. Content Development - SELF + AGENCY4. Content Upload Management5. Performance Monitoring & Optimization.6. Cross-functional Coordination REQUIREMENT• Bachelor's degree holders. Major in Graphic Design (preferred)• Demonstrated a minimum of 3 years of experience in content design and e-Commerce.• Demonstrated expertise in graphic

Key ResponsibilitiesService MIS & ReportingPrepare daily, weekly, and monthly MIS reports for key customer accountsTrack service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment recordGenerate customer wise and site wise service performance dashboard and share with internal teams and customersData ManagementMaintain service database for key accounts (calls, complaints, PM

Essential Skills Key Responsibilities• Infrastructure Managemento Administer Windows Server environments and manage Hyper-Vvirtualization.o Oversee networking (LAN/WAN, firewalls, VPNs) and ensure optimalperformance.o Manage on-premise physical storage and backup strategies.o Implement and maintain SharePoint and collaboration platforms.• Cloud & Licensingo Manage Microsoft 365 licenses, configuration, and compliance.o Basic administration of Azure