Key Responsibilities
- Customer & KAM Support
- Provide data for customer meetings, Governance Meets and performance reviews
- Track open service issues and escalations for key customers
- Monitor contract commitments and service deliverables
- Coordination
- Coordinate with regional service teams for data collection
- Follow up for timely closure updates and documentation
- Ensure MIS submission timelines are met
Skills Required
- Technical Skills:
§ Advanced Excel (Pivot, VLOOKUP, dashboards)
