• Project Manage implementations for onboarding clients with your UK colleagues
• Careful and efficient management of resources during implementations
• Ensure adherence to deadlines, and high-quality service
Customer Service Excellence:
• Ensure exceptional customer service to clients and the UK team by promptly responding to email
queries, Teams messages and calls
• Establish and maintain appropriate KPIs that are regularly reviewed with the UK Head of Payroll to
understand where improvements can be made
• Ensure client satisfaction through effective problem-solving, efficient issue resolution, and
escalation handling
Operational Efficiency
• Work closely with the UK Head of Payroll to plan ahead effectively so teams are scaled up for
increasing clients
• Implement and manage an ‘academy’ style recruitment process to recruit/develop and deploy new
staff based on ongoing requirements
• Conduct engaging and thorough training sessions for team members and new recruits
• Manage resources effectively to cover holidays, sickness and bank holidays accordingly
Required Skills & Qualifications:
• Qualified Accountant (CA/ACCA/ACA) with 5+ years in Accounts including team supervision and client
exposure
• Strong leadership and management skills
• Strong communication and interpersonal skills
• Proficiency in using payroll software(s) and related tools

experience

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