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We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

The Client Operations & Agency Support Specialist drives mass billing cycles and provides second-level support to agencies for specialized cases. This role is responsible for executing specific protocols for strategic clients (such as Airbus and Stellantis), ensuring a seamless revenue cycle and maintaining high satisfaction levels for both internal and external partners.

🚀 Key ResponsibilitiesMass Billing Cycles

Execute self-billing and pre-billing processes within the Osmose system for a dedicated portfolio of clients.

Ensure data compliance and integrity prior to invoice triggering to minimize disputes and credit notes.

Key Account Coordination (Top 30)

Airbus: Rigorous monitoring of approvals via Drive, creation of pro forma invoices, and priority management of HEAT tickets (target response time within 2 hours).

Stellantis: Validation and tracking of Purchase Orders (PO) on the dedicated B2B portal and proactive follow-up on approvals.

Specialized & Diverse Operations

Chorus Deposits: Manually upload invoices and supporting documentation to the Chorus Pro platform (public sector billing).

Cancellations Management: Validate and process placement cancellations within the Osmose Recrut module.

Miscellaneous Billing: Manage supplementary and special invoices.Ensure the management of consolidated invoicing for temporary staffing services (vacation) for the Appel Médical brand.

VMS (Vendor Management System) & Reject Management

Analyze  and resolve rejections (orders, qualifications,contracts,invoicing, etc...)  on Vendor Management Systems (VMS) platforms to unblock client payments.

Troubleshoot data discrepancies and monitor system feedback to ensure data quality and technical compliance.

Randstad Sourceright (RSR) Billing

Manage the entry and tracking of billing for the RSR entity.

Continuous Improvement

Contribute to the optimization of administrative workflows and the update of client-specific billing procedure guides after expert validation.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.