<p>Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.</p><p>We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.</p><p></p><p>At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.</p><p>We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.</p><p></p><p></p><p>The success of the role will be driven by:</p><p> </p><p>●      Clarity of work and training provided to the offshore team</p><p>●      Quality and timeliness of feedback especially during ramp-up</p><p>●      Regular review of the effort and outcomes between onshore and offshore teams</p><p>●      In addition to training, job aids to assist offshore team</p><p>●      Timeliness and accuracy of data provided in the prepped recon.</p><p>●      The inclusion of the offshore team in daily huddles and regular communication         </p><p>     </p><p>Roles and Responsibilities</p><p>●      Weekly Contingent reports with follow up on progress, escalation to Manager</p><p>●      Audits reports with follow up to Team Lead</p><p>●      Sending all Wednesday email updates to field on status of their onboarding</p><p>●      Sending Unresponsive emails to field regarding the action needed</p><p>●      Out of office coverage on placements that have been started</p><p>●      Onboarding send Estaff and Welcome letter on specific accounts</p><p>●      I9 EAD expiration document follow up with field and talent</p><p>●      I9 Everify weekly report and follow up as needed</p><p>●      RITS process weekly notification to field with confirmation of start date</p><p>●      RITS onboarding weekly</p><p>●      FCRA reporting and processing</p><p>●      All other duties as assigned by Manager</p><p> </p><p>Key Skills Required</p><p> </p><p>●      Comfortable working in multiple systems</p><p>●      Strong Communication Skills</p><p>●      Attention to detail</p><p>●      Ability to respond to customer needs with speed and accuracy</p><p>●      Willingness and eager to learn</p><p>●      Demonstrates Adaptability - Learning Randstad Pace</p><p>●      Connect the dots” and understand dependencies</p><p>●      Acts with a sense of urgency</p><p>●      Openly receives feedback</p><p>●      Ability to multitask and prioritize work</p><p>●      Accountable for personal results and teamwork</p><p>●      Adherence to deadlines</p><p>●      Focus on accuracy</p><p>●      Speak, Understand and communicate fluently in English.</p><p>●       </p><p> </p><p> </p><p>Shift Timings:</p><p>●        8 am to 5 pm EST ( 6:30 pm to 3:30 am IST) (5.30 pm to 2.30 am IST)</p><p> </p><p>Sensitive data access: Yes</p><p> </p><p>Education & Qualifications (Required and Preferred): </p><p>●      Bachelor’s degree</p><p>●      1 to 3 years of Data Entry, US Onboarding, Operations, or Customer Service Experience</p><p>●      Proficient with  Google Suite - mail, calendaring, sheets, docs and shared drives</p><p> </p><p> </p><p> </p><p>Organizational Structure:</p><p>Job Title: This position will report into Team Lead (or above) as per ROS org structure and needs</p><p> </p><p>Supervisory Responsibility:    None</p><p> </p><p>Working Conditions:</p><p>Please describe the following work conditions that are generally required to execute the principal duties of this position</p><p>Physical surroundings (e.g. office equipment): Office Environment</p><p>Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): NA</p><p>Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): NA</p><p>Domestic/International Travel: None</p><p>Shift Timings: 9 hours</p><p> </p><p> </p><p>The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad USA, reserves the right to change, amend, add, delete</p><p>and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business</p><p></p><p>Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.</p>

<p>Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.</p><p>We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.</p><p></p><p>At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.</p><p>We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.</p><p></p><p></p><p></p><ul><li>Provides operational support to HR, leaders, and employees</li></ul><p></p><p></p><ul><li>Supports the deployment of operational projects and recurring activities both internally and externally including government compliance</li></ul><p></p><p></p><ul><li>Performs data modifications to ensure accurate organizational hierarchy and employee data is maintained</li></ul><p></p><p></p><ul><li>Supports efforts to centralise, standardise and simplify HR operations</li></ul><p></p><p></p><ul><li>Supports compliance with HR policies and procedures, as well as local labour laws and regulations</li></ul><p></p><p></p><ul><li>Delivers transactional and administrative HR support to leaders and employees within the area of responsibility</li></ul><p></p><p></p><ul><li>Supports compliance with HR policies and procedures, as well as local labour laws and regulations</li></ul><p></p><p></p><p>Grade Descriptor</p><p></p><ul><li>Requires full proficiency in a range of processes, procedures and systems or specific skills in a single area</li></ul><p></p><p></p><ul><li>Provides informal guidance and support to more junior team members</li></ul><p></p><p></p><ul><li>Exercises discretion based on practice and existing procedures; receives guidance in moderately complex situations</li></ul><p></p><p></p><ul><li>Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency</li></ul><p></p><p>Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.</p>

<p>Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.</p><p>We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.</p><p></p><p>At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.</p><p>We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.</p><p></p><p></p><p>about Randstad</p><p>Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.</p><p>about Randstad Global Capability Center:</p><p>Randstad Global Capability Center, located in Hyderabad, India, is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, financial knowledge services, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the world's most equitable and specialized talent company.</p><p>To realize this goal, we are expanding and strengthening our centers of excellence.</p><p>We are looking for a Candidate Engagement Specialist to join our Finance Capability Center team.</p><p>Job Description:</p><p>Objective</p><p>The primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by:</p><p></p><p>Shift Timings: 6:30 PM to 3:30 AM IST</p><p></p><p>Duties and Responsibilities:</p><p>Description</p><p>% of Time Spent</p><p>Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails</p><p>Encourage candidates to self select and match to jobs presented 80%</p><p>Document all activity and communication in Randstad Front office systems (service desktop). 10%</p><p>Participate and prepare for 1 on 1s with your leader, huddle meetings and quality audits 5%</p><p>Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions 5%</p><p></p><p>Education:</p><p>Min/Preferred</p><p>Education Level Description</p><p>Minimum Graduation or above Graduation or above in any discipline</p><p></p><p>Work Experience:</p><p>Minimum Years of Experience Maximum Years of Experience Comments</p><p>4 6 At least 4 years of inbound calling and business experience with a minimum of one year in recruitment (preferably), payroll and customer service.</p><p></p><p>Knowledge, Skills, and Abilities</p><p>Excellent oral and written communication skills in English</p><p>Proficient and diverse technical skills for performing specific tasks and data accuracy</p><p>Experience in multitasking, prioritizing work, and effective time management skills</p><p>Agility to adjust to the flux and flow of a high volume and high pressure environment</p><p>Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly</p><p>Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.</p><p>Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.</p><p>what we offer</p><p>You would be part of a high-growth and diverse team where great work and collaboration are celebrated. You will feel a sense of belonging, and bring your authentic self to work, to whatever degree you are comfortable. In return for your talent and effort, you would receive good and competitive pay apart from other attractive benefits and opportunities that are part of our total rewards strategy. Our performance standards are high, but as a team, we will help you reach and even exceed them through a wide range of learning and development options. Imagine being part of the world's largest talent company and a partner of choice to clients across 39 markets. If this is exciting for you and you recognize yourself in this opportunity, please apply to this role.</p><p></p><p></p><p>Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.</p>