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call centre analyst

command center operations analyst

pune, maharashtra
posted today
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this job offer closes 10 october 2026

job details

this job offer closes 10 october 2026

summary

  • pune, maharashtra
  • A client of Randstad India
  • contract

posted 11 august 2026

reference number
JPC - 121599

next steps

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job details
 Open tracking tickets for service interruptions and set severity based on defined
criteria.
 Ensure SLAs, schedule, quality and customer satisfactions are meet and
exceeded.
 Ability to prioritize and successfully handle multiple engagements simultaneously.
 Responsible for achieving assigned metrics for the organization.
...
 Contact the appropriate second level support team to respond to each service
interruption.
 Assist in problem resolution as directed by second level.
 Participate in shift hand-off to ensure seamless support at shift turnover.
 Expected to perform as a virtual extension of the Eaton Data Center event
management team.

experience

5
show more
 Open tracking tickets for service interruptions and set severity based on defined
criteria.
 Ensure SLAs, schedule, quality and customer satisfactions are meet and
exceeded.
 Ability to prioritize and successfully handle multiple engagements simultaneously.
 Responsible for achieving assigned metrics for the organization.
 Contact the appropriate second level support team to respond to each service
interruption.
 Assist in problem resolution as directed by second level.
 Participate in shift hand-off to ensure seamless support at shift turnover.
 Expected to perform as a virtual extension of the Eaton Data Center event
management team.

experience

5

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