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this job offer closes 29 june 2026

job details

this job offer closes 29 june 2026

summary

    posted 30 april 2026

    reference number
    JPC - 118660

    next steps

    • contact the recruiter
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    job details

    Job Purpose

    As a Control Centre Agent, you will play a key role in ensuring 24/7 remote support for Nordex wind turbine operations. Working in a rotational shift system, you will be responsible for first-level monitoring, alarm resets, and coordination activities, contributing to operational continuity and customer satisfaction.

    Key Responsibilities

    • Work as part of a 24/7 Global Control Centre team under a defined shift schedule.

    • Perform remote 1st-level alarm monitoring and execute reset procedures as per SOPs.

    • Handle first-level customer requests efficiently and accurately.

    • Assist in scheduling service technicians and coordinating spare parts dispatch.

    • Collaborate with regional service teams and maintain accurate issue tracking.

    Shift Timings

    • Morning Shift: 07:00 AM to 03:00 PM

    • Afternoon Shift: 03:00 PM to 11:00 PM

    • Night Shift: 11:00 PM to 07:00 AM

    (Rotational shifts applicable on a weekly or bi-weekly basis)

    Required Skills & Experience

    • 0–2 years of experience in call centre, technical support, or monitoring roles.

    • Excellent communication skills in English (spoken and written).

    • Service-oriented with a calm and professional demeanor.

    • Willingness and availability to work in rotational shifts (including night shifts).

    • Basic understanding of SAP is advantageous.

    • Familiarity with the wind energy industry is a plus but not required.

    Educational Qualification

    • Bachelor's degree in Electrical/Electronic Engineering or a related technical discipline.

    Personal Attributes

    • Adaptable and quick learner.

    • Strong team player with the ability to collaborate across global teams.

    • Effective at handling multiple tasks in a fast-paced environment.

    • Good problem-solving and interpersonal skills.

    Interview Process

    1. First Round – Virtual Interview

    2. Second Round – Face-to-Face Interview (Candidate must visit the Chennai office for this round)

    Travel Requirements

    • Minimal, based on business needs.

    experience

    3 ...

    Job Purpose

    As a Control Centre Agent, you will play a key role in ensuring 24/7 remote support for Nordex wind turbine operations. Working in a rotational shift system, you will be responsible for first-level monitoring, alarm resets, and coordination activities, contributing to operational continuity and customer satisfaction.

    Key Responsibilities

    • Work as part of a 24/7 Global Control Centre team under a defined shift schedule.

    • Perform remote 1st-level alarm monitoring and execute reset procedures as per SOPs.

    • Handle first-level customer requests efficiently and accurately.

    • Assist in scheduling service technicians and coordinating spare parts dispatch.

    • Collaborate with regional service teams and maintain accurate issue tracking.

    Shift Timings

    • Morning Shift: 07:00 AM to 03:00 PM

    • Afternoon Shift: 03:00 PM to 11:00 PM

    • Night Shift: 11:00 PM to 07:00 AM

    (Rotational shifts applicable on a weekly or bi-weekly basis)

    Required Skills & Experience

    • 0–2 years of experience in call centre, technical support, or monitoring roles.

    • Excellent communication skills in English (spoken and written).

    • Service-oriented with a calm and professional demeanor.

    • Willingness and availability to work in rotational shifts (including night shifts).

    • Basic understanding of SAP is advantageous.

    • Familiarity with the wind energy industry is a plus but not required.

    Educational Qualification

    • Bachelor's degree in Electrical/Electronic Engineering or a related technical discipline.

    Personal Attributes

    • Adaptable and quick learner.

    • Strong team player with the ability to collaborate across global teams.

    • Effective at handling multiple tasks in a fast-paced environment.

    • Good problem-solving and interpersonal skills.

    Interview Process

    1. First Round – Virtual Interview

    2. Second Round – Face-to-Face Interview (Candidate must visit the Chennai office for this round)

    Travel Requirements

    • Minimal, based on business needs.

    experience

    3

      working at A client of Randstad India

      A client of Randstad India

      all a client of randstad india jobs (1453)

      job location

      Chennai, Tamil Nadu, India


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