- Candidates will own a Portfolio of accounts monitor a key customer-facing email alias and ensure queries are replied to within the required SLAs
- 15- 20 Calls per day to collect outstanding accounts receivable
- Sending invoice copies to the customers along with the statement of accounts
- Uploading invoice copies in customer portals
- issuing dunning letters to the customers
- Interacting with the internal finance department
- Resolving customer disputes
- Candidates will be responsible for ensuring 60+ debt is below 3% each month.
- Be transparent at times and honest with your approach.
- Identify key areas for change or improvement - be involved in Projects.
- Candidates will closely work with internal and external stakeholders to identify and resolve issues.
- Candidates will be involved in complex account reconciliations and must work closely with the cash application and billing team to resolve internal queries.
- Candidates will be required to provide ongoing reports for the collections status of past due accounts and issue status.
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