Role
Customer Order Management Representative
Educational Qualifications
High school diploma or certificate of completion of secondary education or equivalent experience to
the extent such experience meets applicable regulations.
College, University or equivalent degree in Business, Engineering, or related field preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience Level
Working upon any Ticketing tool is an added advantage . requires significant relevant work experience or specialized skills obtained through education
training, or on-the-job experience in an equivalent field such as materials planning, production
scheduling, manufacturing, or inventory control. Background from supply chain will be added advantage
Job Summary
Under minimal supervision and in accordance with Cummins Delegation of Authority Policy, determines the quantity and order date for materials needed to meet the master production schedule or independent customer demand. Expedites purchase or production orders as appropriate.
Key Role Responsibilities
This role is to offer support in the US time zone and hence incumbent needs to operate in Rotational Shift of 24/7 support. At CGSA we offer Night Shift allowance & Pickup and Drop facilities (within PMC & PCMC jurisdiction) to all employees working in this shift.
The role specific requirements are as below – • Working in Rotational shift
• Respond to Queries including Telephone Calls & Ticket creation
• Customer down Expediting and Dropship processing
• Customer Backorder & Open Order Processing
• Coordination with PO changes