Job Description – Global Customer Delight – Customer Support (E2/E1)Designation: Assistant Manager - Global Customer DelightOffice Location: MBP Navi Mumbai (Head Office)Role Summary:To Lead team & process set up for customer service at GCD. Be a pioneer in building relationshipswith customers across the business. To assist in the development, performance and maintenance ofthe customer service activities of the organisation with responsibility for the

Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high

Job Description:Position is a support role requiring more work direction whereby worker follows generally defined procedures including processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.