Job Description:Position is a support role requiring more work direction whereby worker follows generally defined procedures including processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Key ResponsibilitiesHandle majority voice interactions (calls) along with supporting chat and email channels as needed.Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.Collaborate with cross-functional support teams to resolve requests efficiently.Maintain a customer-centric approach focusing on live communication (primarily calls).QualificationsExcellent verbal and written communication skills in English

Job Description – Global Customer Delight – Customer Support (E2/E1)Designation: Assistant Manager - Global Customer DelightOffice Location: MBP Navi Mumbai (Head Office)Role Summary:To Lead team & process set up for customer service at GCD. Be a pioneer in building relationshipswith customers across the business. To assist in the development, performance and maintenance ofthe customer service activities of the organisation with responsibility for the