customer service specialist

exceptional service to our customers while driving profitability. As a Customer Service
Representative, you will play a crucial role as the interface between our valued customers and our
business value chain partners.
Join us in contributing to our success by providing solutions to customers, managing operational
needs, and collaborating closely with various functional partners.Responsibilities / Duties:
Execute the order entry process and manage the order fulfillment process for a designated business
or group of businesses and customers, handling priority and foundational customers with a high
degree of complexity.
Maintain a thorough knowledge of the company's products, applications, and service offerings within
the assigned business portfolio.
Strengthen customer intimacy by developing solid relationships, understanding customer needs, and
gathering market intelligence.
Coordinate activities at assigned customer accounts, proactively address issues, and implement
solutions.
Maintain service levels according to business prioritization.
Differentiate between customer requirements and the company's capabilities, choosing the best and
most cost-effective solutions.
Support commercial strategies with our customers across multiple businesses.Required Skills:
Customer Service:
● Responding to customer inquiries, requests, and complaints via various channels (phone,
email, chat, social media).
● Providing information about products, services, and company policies.
● Assisting customers in solving problems or addressing issues they may encounter.General
Busines
sProblem Solving:
● Investigating and resolving customer issues, complaints, or disputes in a timely and effective
manner.
● Escalating complex issues to higher levels of support or management when necessary.
Communication Skills:
● Communicating clearly and professionally with customers, colleagues, and other
departments within the company.
● Providing clear and concise information to customers in a manner they can easily
understand.
Sales Support:
● Identifying opportunities for upselling or cross-selling additional products or services.
● Collaborating with the sales team to provide support in achieving revenue goals.
Business Process:
● Developing and maintaining a deep understanding of the company's products and processes.
● Keeping up-to-date with changes and updates to product/service offerings.
Team Collaboration:
● Collaborating with colleagues, especially in cross-functional teams, to resolve issues or
improve processes.Core Responsibilities:
Manage customer orders through end-to-end work processes and systems.
Maintain a thorough knowledge of the businesses' products, applications, and service offerings.Requirements:
Be open to work in different time zones.
Be Self-motivated with ability to use initiative and thrive on responsibility.
Ability to work effectively in small teams and a willingness to continuously develop knowledge and
skills.
The role will be required to work out of Airoli - New Mumbai office

experience

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