Role : Customer Care Associate Job Purpose:<br />We are searching for talent to passionately serve our customers & company, and we<br />want you! Bangalore is growing, and Customer Care is no exception. We are looking for<br />an Customer Care Voice Associate in Bangalore to deliver best in class Customer<br />Care support. Key Responsibilities:<br />The position will play an integral part in the company’s growth initiatives including but<br />not limited to:<br />• Handle inbound calls from customers regarding products, services, and orders.<br />• Provide accurate and timely information to customers, addressing their questions and<br />concerns effectively.<br />• Assist customers with order placement, order status inquiries, returns, exchanges,<br />and other related requests.<br />• Troubleshoot customer issues and complaints, working to find appropriate and<br />satisfactory resolutions.<br />• Document all customer interactions accurately and completely in the company's<br />systems.<br />• Escalate complex or unresolved issues to the appropriate team or supervisor.<br />• Maintain a positive and empathetic attitude while interacting with customers, even in<br />challenging situations.<br />• Adhere to company policies, procedures, and service level agreements (SLAs).<br />• Participate in training sessions and team meetings to stay updated on product<br />knowledge, system updates, and customer service best practices.<br />• Meet or exceed key performance indicators (KPIs) related to call handling, customer<br />satisfaction, and quality. Minimum Requirements:<br />• 0 to 3 years of experience in a customer service environment with International Call<br />handling experience.<br />• Bachelor’s degree in any discipline.<br />• Advanced verbal and/or written communication skills with ability to provide<br />exceptional customer<br />service and de-escalate the customer as needed.<br />• Ability to work and make decisions independently.<br />• Requires the ability to communicate effectively (verbally and written).<br />• Ability to multi-task without losing speed or accuracy.<br />• Willingness to work in night shifts or rotational weekly Off’s.<br />• Basic knowledge in Microsoft Word and Excel. Benefits: Medical insurance coverage, Accident insurance, Life and Gratuity insurance,<br />Employee assistance program, creche/day care support, adoption assistance program,<br />paid leaves, maternity leave, paternity leave, bereavement leave, adoption leave,<br />compensatory leave, free cab services(door pick up<br />and door drop),Ekin Care.<h3>experience</h3>4