Company Overview
Organization Name: Saint-Gobain India Pvt Ltd - Gyproc Business
Position: Sales Coordinator (Off-rolls)
Department: Sales Coordination / Customer Support / Commercial Operations
Job Location: Mumbai, Maharashtra
Compensation: ₹35,000 Net Take Home (NTH) per month
Job Purpose & Summary
The Sales Coordinator will be responsible for end-to-end sales order management, customer relationship handling, payment reconciliation, and cross-functional coordination between sales, credit control, manufacturing, and supply chain teams to ensure smooth and timely dispatches.
Key Roles & Responsibilities
Customer Coordination & Support:
Act as the single point of contact for sales queries regarding material availability, dispatch status, incoming dispatches, and account-related matters (credit limits, overdue payments, and stock transfers).
Coordinate closely with customers and market stakeholders for order confirmations, payments, and statutory documentation.
Support customers by proactively resolving operational queries and managing the formal complaint resolution process.
Make outbound calls to customers to generate repeat orders at the desired frequency and target product mix.
Order Management & Fulfillment:
Own end-to-end order execution, covering order receipt, entry, forecasting, dispatch tracking, and applying applicable standard/special discounts.
Coordinate with Planning, Purchase, Manufacturing, and Logistics teams to ensure material availability meets customer delivery timelines.
Track pending orders, send regular updates to internal teams, and coordinate sample requirements and balance cheques with the field sales team.
Prepare and share advance demand forecasts with senior management and the supply chain team prior to plant dispatch cut-off schedules.
Billing & Commercial Administration:
Liaise with the Credit Control team to secure necessary credit approvals prior to order processing and dispatch.
Post, track, and reconcile customer payments to maintain accurate and up-to-date account outstanding ledgers.
Desired Candidate Profile
Education: Any Graduate.
Experience: 2 to 6 years of proven experience in Sales Coordination, Order Processing, or Commercial Operations.
Technical & Domain Skills:
Strong understanding of order management, dispatch planning, customer support, and payment follow-up procedures.
Hands-on proficiency in using ERP systems for managing sales orders and inventory tracking.
Working knowledge of SAP (SD / related modules) is an added advantage.
Soft Skills & Communication:
Excellent written and verbal communication skills for professional interaction via phone calls, emails, and chat.
Fluency in Hindi and English; proficiency in the regional language (Marathi) is preferred.