Key Responsibilities
Technical Support:
o Serve as the first point of contact for users seeking technical assistance through various
communication channels (e.g., phone, email, ticketing system).
o Diagnose and resolve basic hardware, software, and network issues.
Incident and Request Management: ...
o Log and track all incidents and requests till resolution, ensuring accurate and timely update
in ITSM tool.
o Escalate complex issues to higher-level support teams as necessary.
System Monitoring:
o Monitor system alerts and notifications to ensure continuous system performance and
availability.
o Perform routine system checks and maintenance tasks.
experience
4show more Key Responsibilities
Technical Support:
o Serve as the first point of contact for users seeking technical assistance through various
communication channels (e.g., phone, email, ticketing system).
o Diagnose and resolve basic hardware, software, and network issues.
Incident and Request Management:
o Log and track all incidents and requests till resolution, ensuring accurate and timely update
in ITSM tool.
o Escalate complex issues to higher-level support teams as necessary.
System Monitoring:
o Monitor system alerts and notifications to ensure continuous system performance and
availability.
o Perform routine system checks and maintenance tasks.
experience
4
