- Daily ops execution: demo scheduling, dispatch, delivery, returns, SLA tracking.
- Warehouse coordination: picking, packing, inventory audits, stock accuracy.
- Fleet and last-mile management: routing, agent coverage, on-time performance.
- Escalation handling: When something breaks, you're the first call, not the last.
- Operational dashboards and reporting: You track the numbers daily and flag what's slipping before it becomes a problem.
- SOPs: Writing them, training the team on them, making sure they're followed.
- Managing and developing a team of operations executives.
- 4 to 6 years in operations at a consumer-facing company. Quick-commerce, hyperlocal, logistics, D2C, or on-demand services preferred.
- You've managed warehouse operations, last-mile fulfilment, or field operations at meaningful scale.
- You're comfortable managing a frontline team: scheduling, productivity, attendance, performance.
- You've owned SLA metrics and know what it takes to actually hit them, not just report on them.
- You're fluent in Excel/Sheets and comfortable building your own dashboards.
- Bonus: experience handling high-value or fragile inventory (electronics, appliances, premium goods).
