<ol><li><p>Education: Graduate degree in Accounting (B.com or equivalent)</p></li><li><p>Experience: Minimum 1 year of hands-on experience in end-to-end PTP process, including</p></li></ol><ul><li><p>Invoice Processing</p></li><li><p>Vendor reconciliation</p></li><li><p>Payment runs</p></li><li><p>PTP KPI’s</p></li><li><p>Reports</p></li></ul><ol><li><p>Skills:</p></li></ol><ul><li><p>Experience with ERP or non-ERP systems.</p></li><li><p>Proficient in MS Office (Excel, Power Point, Word)</p></li></ul><ol><li><p>Additional Preferences:</p></li></ol><ul><li><p>Prior experience in the logistics industry would be advantageous</p></li><li><p>Flexibility to work in shifts and from the office (5 days a week - 12 pm -9 pm (European Shift))</p></li><li><p>Willingness to support during peak volumes, holidays or Saturdays if required.</p></li></ul><h3>experience</h3>5
Role Summary<br />The Head of Risk & Compliance Operations – Service Delivery is responsible for building,<br />leading, and scaling centralized risk and compliance operations within the GCC to support<br />multiple businesses and regions. The role ensures consistent, high-quality service delivery<br />across operational risk management, compliance monitoring, AML/KYC operations,<br />regulatory reporting support, and control assurance. This role focuses on operational<br />execution, service delivery excellence, standardisation, vendor management, and team<br />leadership, while aligning closely with enterprise risk frameworks and regulatory<br />expectations.<br />Key Responsibilities<br />1. Risk & Compliance Service Delivery Strategy<br />• Define and implement a risk and compliance operations service delivery strategy<br />aligned with enterprise risk appetite, regulatory requirements, and GCC operating<br />principles.<br />• Translate enterprise risk and compliance frameworks into scalable, efficient, and<br />standardised operational processes across countries and business units.<br />• Establish a service delivery model covering in-scope risk and compliance activities,<br />roles, SLAs, escalation paths, and governance forums.<br />• Support transition of risk and compliance processes into the GCC, including scope<br />definition, knowledge transfer, stabilisation, and optimisation.<br />2. Operational Risk & Compliance Delivery<br />• Lead day-to-day delivery of operational risk and compliance processes, including risk<br />identification, assessment, issue tracking, remediation support, and reporting.<br />• Oversee operational execution related to AML/KYC, financial crime operations,<br />sanctions screening support, regulatory reporting operations, and control testing<br />support, as applicable to the GCC scope.<br />• Ensure consistent application of controls and procedures across markets while<br />addressing local regulatory nuances.<br />• Drive continuous improvement to reduce operational risk, improve turnaround times,<br />and enhance service quality.<br />3. Service Delivery Management & Governance<br />• Build and manage a centralised risk & compliance operations team delivering services<br />to multiple regions and stakeholders.<br />• Define, monitor, and manage SLAs, KPIs, service quality metrics, and cost efficiency<br />measures.<br />• Establish strong service governance including issue management, root cause<br />analysis, remediation tracking, and stakeholder reporting.<br />• Partner with business, second line risk, compliance, and audit teams to ensure<br />seamless service delivery and clear accountability.<br />4. Process Governance, Controls & Regulatory Readiness• Strengthen operational governance, internal controls, and compliance monitoring<br />frameworks across GCC-delivered activities.<br />• Ensure audit readiness and coordinate operational support for internal audits,<br />regulatory reviews, and external audits.<br />• Maintain robust documentation including SOPs, process maps, control descriptions,<br />and evidence standards.<br />• Proactively track regulatory changes impacting GCC-delivered services and work with<br />stakeholders to update processes accordingly.<br />5. Technology Enablement, Data & Automation<br />• Partner with IT and digital teams to implement and enhance risk and compliance<br />technology platforms, including monitoring tools, workflow systems, and reporting<br />solutions.<br />• Drive automation and digitisation initiatives to improve efficiency, accuracy, and<br />control effectiveness.<br />• Leverage data and analytics to provide operational insights, trend analysis, and risk<br />indicators to stakeholders.<br />• Support transformation initiatives aligned with broader GCC and enterprise digital<br />roadmaps.<br />6. Stakeholder, Regional & Business Partnership<br />• Work closely with business units, regional risk and compliance teams, legal, audit,<br />and governance functions across geographies.<br />• Act as the primary service delivery interface for GCC-led risk and compliance<br />operations.<br />• Enable consistent service delivery across regions while balancing regulatory and<br />business-specific requirements.<br />• Support leadership decision-making through clear reporting, insights, and issue<br />escalation.<br />7. Budgeting & Vendor Management<br />• Oversee budgeting, headcount planning, resource forecasting, and productivity<br />modelling for Risk & Compliance operations.<br />• Manage external vendors and service partners ensuring quality and SLA compliance.<br />• Drive disciplined cost management and resource optimization.<br />Key Qualifications & Skills<br />• 15+ years operational risk/compliance experience with 5+ in leadership roles in a<br />Financial Services GCC environment<br />• Experience in risk frameworks<br />• Strong knowledge of GCC regulatory environments (financial sector, corporate<br />compliance).<br />• Excellent analytical, communication, and stakeholder management skills.<br />• Change agent with strong project execution capabilities<h3>experience</h3>15
