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this job offer closes 23 may 2026

job details

this job offer closes 23 may 2026

summary

    posted 24 march 2026

    reference number
    JPC - 115237

    next steps

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    job details
    Role Summary
    The Head of Risk & Compliance Operations – Service Delivery is responsible for building,
    leading, and scaling centralized risk and compliance operations within the GCC to support
    multiple businesses and regions. The role ensures consistent, high-quality service delivery
    across operational risk management, compliance monitoring, AML/KYC operations,
    ...
    regulatory reporting support, and control assurance. This role focuses on operational
    execution, service delivery excellence, standardisation, vendor management, and team
    leadership, while aligning closely with enterprise risk frameworks and regulatory
    expectations.
    Key Responsibilities
    1. Risk & Compliance Service Delivery Strategy
    • Define and implement a risk and compliance operations service delivery strategy
    aligned with enterprise risk appetite, regulatory requirements, and GCC operating
    principles.
    • Translate enterprise risk and compliance frameworks into scalable, efficient, and
    standardised operational processes across countries and business units.
    • Establish a service delivery model covering in-scope risk and compliance activities,
    roles, SLAs, escalation paths, and governance forums.
    • Support transition of risk and compliance processes into the GCC, including scope
    definition, knowledge transfer, stabilisation, and optimisation.
    2. Operational Risk & Compliance Delivery
    • Lead day-to-day delivery of operational risk and compliance processes, including risk
    identification, assessment, issue tracking, remediation support, and reporting.
    • Oversee operational execution related to AML/KYC, financial crime operations,
    sanctions screening support, regulatory reporting operations, and control testing
    support, as applicable to the GCC scope.
    • Ensure consistent application of controls and procedures across markets while
    addressing local regulatory nuances.
    • Drive continuous improvement to reduce operational risk, improve turnaround times,
    and enhance service quality.
    3. Service Delivery Management & Governance
    • Build and manage a centralised risk & compliance operations team delivering services
    to multiple regions and stakeholders.
    • Define, monitor, and manage SLAs, KPIs, service quality metrics, and cost efficiency
    measures.
    • Establish strong service governance including issue management, root cause
    analysis, remediation tracking, and stakeholder reporting.
    • Partner with business, second line risk, compliance, and audit teams to ensure
    seamless service delivery and clear accountability.
    4. Process Governance, Controls & Regulatory Readiness• Strengthen operational governance, internal controls, and compliance monitoring
    frameworks across GCC-delivered activities.
    • Ensure audit readiness and coordinate operational support for internal audits,
    regulatory reviews, and external audits.
    • Maintain robust documentation including SOPs, process maps, control descriptions,
    and evidence standards.
    • Proactively track regulatory changes impacting GCC-delivered services and work with
    stakeholders to update processes accordingly.
    5. Technology Enablement, Data & Automation
    • Partner with IT and digital teams to implement and enhance risk and compliance
    technology platforms, including monitoring tools, workflow systems, and reporting
    solutions.
    • Drive automation and digitisation initiatives to improve efficiency, accuracy, and
    control effectiveness.
    • Leverage data and analytics to provide operational insights, trend analysis, and risk
    indicators to stakeholders.
    • Support transformation initiatives aligned with broader GCC and enterprise digital
    roadmaps.
    6. Stakeholder, Regional & Business Partnership
    • Work closely with business units, regional risk and compliance teams, legal, audit,
    and governance functions across geographies.
    • Act as the primary service delivery interface for GCC-led risk and compliance
    operations.
    • Enable consistent service delivery across regions while balancing regulatory and
    business-specific requirements.
    • Support leadership decision-making through clear reporting, insights, and issue
    escalation.
    7. Budgeting & Vendor Management
    • Oversee budgeting, headcount planning, resource forecasting, and productivity
    modelling for Risk & Compliance operations.
    • Manage external vendors and service partners ensuring quality and SLA compliance.
    • Drive disciplined cost management and resource optimization.
    Key Qualifications & Skills
    • 15+ years operational risk/compliance experience with 5+ in leadership roles in a
    Financial Services GCC environment
    • Experience in risk frameworks
    • Strong knowledge of GCC regulatory environments (financial sector, corporate
    compliance).
    • Excellent analytical, communication, and stakeholder management skills.
    • Change agent with strong project execution capabilities

    experience

    15
    show more
    Role Summary
    The Head of Risk & Compliance Operations – Service Delivery is responsible for building,
    leading, and scaling centralized risk and compliance operations within the GCC to support
    multiple businesses and regions. The role ensures consistent, high-quality service delivery
    across operational risk management, compliance monitoring, AML/KYC operations,
    regulatory reporting support, and control assurance. This role focuses on operational
    execution, service delivery excellence, standardisation, vendor management, and team
    leadership, while aligning closely with enterprise risk frameworks and regulatory
    expectations.
    Key Responsibilities
    1. Risk & Compliance Service Delivery Strategy
    • Define and implement a risk and compliance operations service delivery strategy
    aligned with enterprise risk appetite, regulatory requirements, and GCC operating
    principles.
    • Translate enterprise risk and compliance frameworks into scalable, efficient, and
    standardised operational processes across countries and business units.
    • Establish a service delivery model covering in-scope risk and compliance activities,
    ...
    roles, SLAs, escalation paths, and governance forums.
    • Support transition of risk and compliance processes into the GCC, including scope
    definition, knowledge transfer, stabilisation, and optimisation.
    2. Operational Risk & Compliance Delivery
    • Lead day-to-day delivery of operational risk and compliance processes, including risk
    identification, assessment, issue tracking, remediation support, and reporting.
    • Oversee operational execution related to AML/KYC, financial crime operations,
    sanctions screening support, regulatory reporting operations, and control testing
    support, as applicable to the GCC scope.
    • Ensure consistent application of controls and procedures across markets while
    addressing local regulatory nuances.
    • Drive continuous improvement to reduce operational risk, improve turnaround times,
    and enhance service quality.
    3. Service Delivery Management & Governance
    • Build and manage a centralised risk & compliance operations team delivering services
    to multiple regions and stakeholders.
    • Define, monitor, and manage SLAs, KPIs, service quality metrics, and cost efficiency
    measures.
    • Establish strong service governance including issue management, root cause
    analysis, remediation tracking, and stakeholder reporting.
    • Partner with business, second line risk, compliance, and audit teams to ensure
    seamless service delivery and clear accountability.
    4. Process Governance, Controls & Regulatory Readiness• Strengthen operational governance, internal controls, and compliance monitoring
    frameworks across GCC-delivered activities.
    • Ensure audit readiness and coordinate operational support for internal audits,
    regulatory reviews, and external audits.
    • Maintain robust documentation including SOPs, process maps, control descriptions,
    and evidence standards.
    • Proactively track regulatory changes impacting GCC-delivered services and work with
    stakeholders to update processes accordingly.
    5. Technology Enablement, Data & Automation
    • Partner with IT and digital teams to implement and enhance risk and compliance
    technology platforms, including monitoring tools, workflow systems, and reporting
    solutions.
    • Drive automation and digitisation initiatives to improve efficiency, accuracy, and
    control effectiveness.
    • Leverage data and analytics to provide operational insights, trend analysis, and risk
    indicators to stakeholders.
    • Support transformation initiatives aligned with broader GCC and enterprise digital
    roadmaps.
    6. Stakeholder, Regional & Business Partnership
    • Work closely with business units, regional risk and compliance teams, legal, audit,
    and governance functions across geographies.
    • Act as the primary service delivery interface for GCC-led risk and compliance
    operations.
    • Enable consistent service delivery across regions while balancing regulatory and
    business-specific requirements.
    • Support leadership decision-making through clear reporting, insights, and issue
    escalation.
    7. Budgeting & Vendor Management
    • Oversee budgeting, headcount planning, resource forecasting, and productivity
    modelling for Risk & Compliance operations.
    • Manage external vendors and service partners ensuring quality and SLA compliance.
    • Drive disciplined cost management and resource optimization.
    Key Qualifications & Skills
    • 15+ years operational risk/compliance experience with 5+ in leadership roles in a
    Financial Services GCC environment
    • Experience in risk frameworks
    • Strong knowledge of GCC regulatory environments (financial sector, corporate
    compliance).
    • Excellent analytical, communication, and stakeholder management skills.
    • Change agent with strong project execution capabilities

    experience

    15
    show more
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