Ability to work independently in a matrix organization.
• Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows
versions for PC’s, Microsoft Tools and other Client-side Software installations,
• Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters.
...
• Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices.
• Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
• Ability to work with limited Supervision.
• Excellent Service Desk process knowledge and good understanding of service level objectives.
• Ability to learn quickly and willingness to adapt to changes.
• Customer-focused, active listening, and empathy.
• Excellent written and verbal communication skills in English. The ability to communicate in other languages relevant for the region is a plus.
• Ability to interface and influence at multiple organizational levels and initiate escalation appropriately.
• Excellent relationship building and networking skills and ability to translate technical concepts into nontechnical terms.
• Organized and able to function successfully in a team environment. Excellent technical, organizational, troubleshooting and problem solving.
*Qualifications (Education/ Experience/ Key Competencies)
• Bachelors’ Degree in Computer Science.
• ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.
experience
5show more Ability to work independently in a matrix organization.
• Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows
versions for PC’s, Microsoft Tools and other Client-side Software installations,
• Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters.
• Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices.
• Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
• Ability to work with limited Supervision.
• Excellent Service Desk process knowledge and good understanding of service level objectives.
• Ability to learn quickly and willingness to adapt to changes.
• Customer-focused, active listening, and empathy.
• Excellent written and verbal communication skills in English. The ability to communicate in other languages relevant for the region is a plus.
• Ability to interface and influence at multiple organizational levels and initiate escalation appropriately. ...
• Excellent relationship building and networking skills and ability to translate technical concepts into nontechnical terms.
• Organized and able to function successfully in a team environment. Excellent technical, organizational, troubleshooting and problem solving.
*Qualifications (Education/ Experience/ Key Competencies)
• Bachelors’ Degree in Computer Science.
• ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.
experience
5show more
