Provide Level 1 support for desktops, laptops, printers, mobile devices, and other hardware.
Install, configure, and troubleshoot software and operating systems (Windows, macOS, etc.).
Support video conferencing tools (Zoom, Teams, Google Meet) and collaboration platforms.
Troubleshoot basic networking issues (Wi-Fi, LAN, VPN).
Maintain IT documentation and asset inventory.
Assist in setting up new systems and onboarding new employees.
Ensure timely response and resolution to IT support tickets.
Escalate unresolved issues to higher-level support or external vendors.
Follow company IT policies and security protocols.
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