Key Responsibilities<br />• Lead daily performance across CSAT, AHT, SLAs, Productivity, FCR, and Transfer Rate<br />• Monitor real-time queues and partner with WFM for staffing coverage<br />• Provide floor support, live monitoring, and escalations<br />• Ensure schedule adherence and shift discipline<br />• Own team-level reporting (daily/weekly/monthly)<br /><br />Quality & Customer Experience<br /><br />• Conduct audits, calibrations, and structured feedback<br />• Coach on empathy, accuracy, and brand-aligned communication<br />• Act as first point of escalation and drive CSAT/NPS improvements<br /><br />People Development & Process Excellence<br /><br />• Deliver 1:1 coaching and performance reviews<br />• Develop top talent for SME/TL pipelines<br />• Partner with Training, Quality, Product, and Tech teams<br />• Support AI-assisted chat and voice capability expansion<br /><br />Experience & Skills<br />• 3–6 years of contact center experience<br />• 1–2+ years in a Team Leader or people management role<br />• Strong understanding of retail CX metrics<br />• Willingness to work shifts, weekends, and holidays<br /> <h3>experience</h3>7

Sales Representative - FMCG (Outdoor Cooking)<p>Are you a highly motivated and results-oriented sales professional with a passion for grilling? Weber Grills is seeking a talented Sales Representative to join our dynamic team. In this role, you'll be the face of Weber, connecting with influencers, retailers, and dealers to drive sales and build lasting relationships. This is an exciting opportunity to contribute to a global leader in the outdoor cooking industry.</p>What do we offer you?<ul> <li>Competitive salary and benefits package</li> <li>Opportunities for professional growth and development within a global company</li> <li>Dynamic and supportive work environment</li> <li>Chance to work with a leading brand in the outdoor cooking industry</li> <li>Product training and ongoing development opportunities</li> <li>Company vehicle and expenses paid</li></ul>Who are you?<p>We're looking for someone who is outgoing, driven, and passionate about building relationships. Here's what we're looking for in our ideal Sales Representative:</p><ul> <li>Graduate degree</li> <li>0-2 years of experience in retail sales (building materials, construction chemicals preferred)</li> <li>Experience in waterproofing, paints, or building materials a plus</li> <li>Excellent communication and interpersonal skills</li> <li>Valid driver's license and reliable transportation</li></ul>What will you be doing?<p>As a Sales Representative, your typical day will be filled with exciting challenges. You will be:</p><ul> <li>Providing detailed product information and demonstrating product features to influencers, retailers, and dealers.</li> <li>Understanding customer needs and recommending the best Weber products to meet those needs.</li> <li>Achieving and exceeding sales targets and performance goals, consistently maximizing sales across the full Weber product range.</li> <li>Identifying new business opportunities in channel sales and converting them into customers, utilizing available trade schemes and offers.</li> <li>Building and maintaining strong relationships with existing and new accounts to pursue new sales opportunities.</li></ul>Where will you be working?<p>Weber Grills is a global leader in the outdoor cooking industry, renowned for its high-quality products and innovative designs. We offer a supportive and collaborative work environment where your contributions are valued. As a Sales Representative, you will be:</p><ul> <li>Working in a fast-paced, dynamic environment.</li> <li>Enjoying opportunities for professional growth and development.</li> <li>Contributing to the success of a globally recognized brand.</li> <li>Collaborating with a supportive and experienced team.</li> <li>Making a difference in the world of outdoor cooking.</li></ul><p>Ready to ignite your career as a Sales Representative with Weber Grills? Apply now and let's start grilling some success together.</p><h3>experience</h3>1

Job Responsibilities :<br /><br />Support inbound sales through upselling or cross selling of products or services.<br /><br />•Ability to handle disputes<br />•Ability to manage multiple stakeholders<br />•Ability to meet deadlines<br />•Ability to work well in a team<br />•Adaptable and flexible<br /> <h3>experience</h3>6