Key Responsibilities
Learning Operations & Coordination
Plan, coordinate and schedule training sessions, workshops, and learning activities across multiple business units
Manage logistics for learning programs (virtual and in-person), including scheduling, materials, and vendor coordination
Maintain accurate records of learning activities within LMS and internal systems
Support deployment of learning initiatives across assigned Operating Center (OC) clusters
Program Support & Administration
Support execution of learning and development plans aligned with business needs
Track participation, completion, and effectiveness of training programs
Prepare reports and provide insights on learning metrics and outcomes
Ensure learning activities comply with internal policies and regulatory requirements
Vendor & Stakeholder Management
Coordinate with external learning providers, consultants, and universities
Monitor vendor performance and service delivery
Partner with People & Culture (P&C), managers, and project teams to align learning initiatives with business priorities
Learning Communication & Engagement
Promote learning opportunities across the organization to drive engagement
Support internal communication campaigns related to learning programs
Provide guidance to employees and managers on available learning resources
Budget & Process Support
Monitor training budgets and track associated costs
Support applications for grants, funding, or training incentives where applicable
Identify opportunities for process improvements within learning operations
About You
Qualifications
Bachelor’s degree or professional diploma in Human Resources, Learning & Development, Business Administration, or a related field
5-10+ years of experience in learning coordination, HR operations, or L&D program support
Experience supporting training programs or workforce development initiatives
Skills & Abilities
Experience of defining and delivering learning plans
Strong organizational and project coordination skills
Ability to manage multiple priorities
Ability to engage and influence stakeholders
Strong communication and interpersonal skills
High attention to detail and accuracy in data tracking and reporting
Ability to work in a fast-paced, collaborative environment
Preferred
Experience working in a global or matrix organization
Familiarity with Learning Management Systems (LMS)
Exposure to vendor management and learning program coordination
Flexible shift Timings (24*7)