Key Responsibilities and Deliverables<br /><br />1. Order Management<br /> Coordinate and oversee the creation of offers in collaboration with the Order<br />Management team<br /> Ensure all adaptation requests are correctly captured and documented in the order<br />system<br /> Monitor progress and status of adaptation requests within the order pipeline<br /> Facilitate communication between Service Sales and Order Management to ensure<br />alignment on customer requirements<br />2. Case Management<br /> Manage and prioritize adaptation requests as individual cases throughout their<br />lifecycle<br /> Ensure seamless transition of cases to the development department with clear<br />specifications and requirements<br /> Track and report on case status, progress, and outcomes to relevant stakeholders<br /> Drive continuous improvement in case handling processes to increase efficiency and<br />customer satisfaction<br /> Manage escalations and resolve complex cases in coordination with cross-functional<br />teams<br />3. Global Scheduling<br /> Oversee the global distribution of adaptation tasks to ensure optimal resource<br />utilization<br /> Manage global scheduling to guarantee timely delivery of adaptation projects<br /> Coordinate with international teams to assign tasks based on capacity and expertise<br /><br /> Monitor adherence to deadlines and proactively address scheduling conflicts or<br />delays<br /> Implement and optimize scheduling tools and processes<br />4. Order Clarification<br /> Lead the clarification of technical and commercial requirements with customers<br /> Act as a central point of contact for customer inquiries related to adaptation requests<br /> Ensure all customer specifications are accurately understood and communicated to<br />internal teams<br /> Facilitate workshops and meetings with customers to clarify needs and expectations<br /> Translate customer requirements into actionable tasks for development and project<br />teams<br /><br />5. Process Development & Continuous Improvement<br /> Design, implement, and document the end-to-end Adaptation Request Management<br />process<br /> Establish best practices, standards, and guidelines for handling adaptation requests<br /> Continuously monitor and analyze process effectiveness, identifying areas for<br />improvement<br /> Lead process optimization initiatives and drive change management<br /> Foster a culture of continuous improvement within the team and across interfaces<br /><br />6. Technical Sales<br /> Support the Sales team in technical consulting and presentation of adaptation<br />solutions to customers<br /> Analyze customer requirements and develop tailored, technically sound solution<br />proposals<br /> Prepare and evaluate technical offers in close collaboration with Sales and<br />Development<br /> Ensure offers are both technically feasible and commercially attractive<br /> Conduct product demonstrations, workshops, and customer trainings for adaptation<br />projects<br /> Actively participate in offer calculation and negotiation processes with customers<br />regarding technical aspects<br /> Serve as an interface between Sales, Development, and Customers to clarify<br />technical questions<br /> Support identification of new business opportunities through technical expertise and<br />market observation<br /> Document technical sales activities and continuously analyze customer feedback to<br />improve the product portfolio<br /><br />7. Software Download Portal Administration<br /> User and access rights management<br /> Publication of software components<br /> Metadata maintenance and optimization<br />Deliverables: Secure, compliant, and user-friendly portal operation.<br />Reporting<br /> Regular Status Reporting:<br />Preparation and distribution of weekly/monthly reports on the progress, status, and<br />outcomes of adaptation requests to management and relevant stakeholders.<br /> KPI Monitoring:<br />Tracking, analyzing, and visualizing key performance indicators (KPIs) such as Turn<br />Around Time, Fulfillment Rate, Customer Satisfaction, First-Time Right Rate, and<br />Escalation Rate.<br /> Process Performance Analysis:<br />Evaluation of process efficiency and identification of bottlenecks or areas for<br />improvement based on quantitative and qualitative data.<br /> Customer Feedback Reporting:<br />Collecting, summarizing, and presenting customer feedback and satisfaction scores<br />related to adaptation requests.<br /> Escalation and Issue Reporting:<br />Timely reporting and documentation of escalated cases, including root cause<br />analysis and proposed solutions.<br /> Forecasting and Resource Planning:<br />Reporting on expected workload, resource utilization, and capacity requirements to<br />support global scheduling and strategic planning.<br /> Ad-hoc Reports:<br />Creation of ad-hoc reports as requested by management or other departments to<br />address specific issues or questions.<br /> Presentation of Results:<br />Preparing and presenting report findings in management meetings, steering<br />committees, and cross-functional workshops.<br />Interfaces<br /> Business Champion<br /><br /> Adaptation Execution & Software delivery<br /> Customer Project Manager<br /> Order Management<br /> Service Sales<br /> Customer<br /><br />Success Metrics (Examples)<br />1. Turn Around Time (TAT)<br /> Definition: Average time from receipt of an adaptation request to delivery of the<br />solution or product.<br /> Example KPI:<br />o Average Turn Around Time for adaptation requests: 80% of deliveries<br />according to lead time in service catalogue<br /><br />2. Fulfillment Rate<br /> Definition: Percentage of adaptation requests successfully delivered according to<br />customer requirements and within agreed timelines.<br /> Example KPI:<br />o Fulfillment Rate: > 90% of adaptation requests delivered on time and as<br />specified<br />3. First-Time FixRate<br /> Definition: Percentage of adaptation requests completed without the need for<br />rework or clarification.<br /> Example KPI:<br />o First-Time Right Rate: > 90%<h3>experience</h3>7

Senior Marketing & Communications Manager (B2B/Technical)<p>Are you a seasoned marketing professional with a passion for B2B and technical markets? Do you have a knack for developing and executing impactful marketing strategies that drive brand awareness and customer engagement? If so, we have an exciting opportunity for you to join our team as a Senior Marketing & Communications Manager.</p>Responsibilities:<ul> <li>Develop and implement comprehensive marketing strategies to increase customer engagement, build brand awareness through strategic marketing plans, and execute advertising campaigns.</li> <li>Manage various marketing channels, social media platforms, and publications to effectively reach target audiences.</li> <li>Collaborate closely with design agencies and graphic designers to create compelling marketing tools.</li> <li>Liaise with designers and photographers to produce marketing materials for brochures, sample boxes, social media campaigns, promotional videos, and more.</li> <li>Develop and execute integrated marketing communication strategies across digital, social media, print, and event channels.</li> <li>Partner with the global marketing team to organize online marketing materials, including online posts, customer e-blasts, and online campaign assets.</li> <li>Decide on the appropriate social media posts for different platforms.</li> <li>Organize customer survey questionnaires and feedback forms to understand client needs, working with the global marketing team to conduct global surveys every two years.</li> <li>Participate in major trade shows and exhibitions to ensure brand presence and monitor competitor activities.</li> <li>Attend various trade shows and exhibitions within the pharma industry to stay informed about new industry trends, reach new audiences, market goods, and share expertise.</li> <li>Conduct technical seminars and conferences for existing customers, focusing on the company's future plans.</li> <li>Collaborate with sales and quality teams to organize customer training programs, educating customers about product technicalities.</li> <li>Manage media relations and public relations activities.</li> <li>Craft compelling content for press releases, articles, newsletters, and other communications.</li> <li>Ensure consistency in branding and visual communication across all marketing efforts.</li> <li>Promote internal events by posting a monthly newsletter circulated to all employees locally and globally.</li> <li>Manage market research and support product management and business development teams.</li> <li>Analyze marketing performance metrics and provide data-driven insights to refine strategies.</li></ul>Qualifications:<ul> <li>10 to 15 years of experience in marketing.</li> <li>Experience in manufacturing, with a strong focus on offline marketing, is preferred.</li> <li>In-depth understanding of offline marketing, brand promotion, and vendor management.</li> <li>Proven experience successfully managing offline marketing campaigns.</li> <li>Familiarity with international markets, particularly in export-driven industries.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to analyze data and deliver insights-driven strategies.</li> <li>Willingness to learn and adapt to new marketing tools and techniques.</li> <li>Basic knowledge in branding & visual communication.</li> <li>Substantial experience in marketing communication for automotive or industrial applications, with a focus on B2B and technical markets.</li> <li>Experience in analytics and performance measurement is preferred.</li></ul>Additional Information:<ul> <li>Remote work allowed: {{}}</li> <li>Employment categories: {{}}</li> <li>Expected hours of service: {{}}</li> <li>Work locations (simple): {{}}</li> <li>Pay rates: {{}}</li></ul><p>If you are a strategic thinker with a proven track record in B2B marketing and a passion for driving brand success, we encourage you to apply. Join us and make a significant impact on our brand's growth.</p><h3>experience</h3>15

<h3>Key Responsibilities</h3><ul><li><p>Documentation Management: Prepare and oversee all necessary shipping documents, including Commercial Invoices, Packing Lists, Bills of Lading (BOL), Certificates of Origin, and AES filings.</p></li><li><p>Compliance & Regulations: Ensure all international shipments adhere to local and international laws. Assign correct HS (Harmonized System) Codes and monitor changes in trade agreements or tariffs.</p></li><li><p>Logistics Coordination: Book shipments and negotiate rates with freight forwarders, carriers, and third-party logistics (3PL) providers.</p></li><li><p>Tracking & Communication: Provide real-time tracking updates to internal stakeholders (Sales, Purchasing, Warehouse) and resolve any transit delays or customs holds.</p></li><li><p>Audit & Record Keeping: Maintain accurate digital and physical files for all import/export transactions to ensure "audit-readiness" for customs authorities.</p></li><li><p>Cost Management: Review and approve freight invoices, ensuring billing accuracy and identifying opportunities for cost savings in the supply chain.</p></li></ul><h3>experience</h3>10