Education Guidelines (Typical):
Graduate/Postgraduate with experience in relevant domain or process and transition/project
management
Previous experience with Google Ads projects will be regarded as a significant advantage.
Purpose of the Role:
Leads medium-touch transitions independently while supporting the RFP
creation, ensuring adherence to the plan and post contractual due diligence for a set of applications in a
large account or a smaller single account WITH the objective of managing new Service transitions to
Areas of Responsibilities:
Transition Management: - Post-Contract Phase
* Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters
etc.), standards and procedures and help establish exit (gating) criterion for the transition phases
* Setup the transition/project management, track & report, governance of all transitions supported in line
with the agreed transition methodology, framework and tools
* Track scope changes and raise relevant CR's
* Understand the contractual requirements from both client and perspective
* Help transition lead formulate strategies and plans for setting up a transition environment following aRFP win
* Remind PM towards commercial transition project milestones (if any) and ensure that invoices are
raised by the project manager with reference to these dates and/or on completion of deliverables
* Review the outcome of the Transition deliverables to determine any corrective actions that could be
taken to improve future delivery in terms of cost, quality and client satisfaction
* Establish communication plan & ensure it is followed (both internal & external)
* Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase
* Support RFP/RFIs and client visits
Delivery Support:
* Help the transition manager Implement the change management plan
* Work with the delivery team and handhold them to ensure that there is a smooth transition into the
steady state
Governance:
* Raise relevant CRs as part of the post contract due diligence process
* Drive escalation processes for resource issues, delayed project phases such as non-progress of KT,
missed deadlines and other planning issues
* Responsible for timely resolution of escalated issues and implementing appropriate corrective actions*
Ensure Transition processes in line with the transition methodology (managing risk, governance, quality
assurance, issue resolution, reporting)
* Ensure Transition is within time and budget and meet the required level of quality
Knowledge Transition:
* Plan and facilitate KT sessions during the Acquisition period and report progress to the Client
Transition Management team
* Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary *
Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose
unique staffing solutions
* Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile
or that which are inadequate
* Ensure the team adhere to the Transition plan and KT process frameworks
Sales Support:
* Work as part of the RFP team for any new or existing account and be responsible for the Transition
Plan
People Management:
* Guide Transition Analysts/Members, if any
* Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"
