manager - us payroll

organization, ensuring accurate, compliant, and timely payroll processing, robust
controls, and strong service delivery to stakeholders in US. Drive operational
excellence, develop talent, and partner cross-functionally to deliver a controlled
transformation of payroll services.Core Responsibilities
People Leadership & Operations
 Lead a team of associates supporting US Payroll; recruit, onboard, coach, and develop the team; drive engagement and performance.
 Serve as the single point of contact for US stakeholders (SLC and business partners) for service levels, delivery cadence, and escalations; ensure daytodaoperations are wellmanaged and documented.
 Establish cadence for dashboards, weekly governance, and monthly performance reviews; present metrics and improvement plans to leadership.
US Payroll Domain Ownership
 Oversee endtoend US payroll processing and period close activities, ensuring accuracy, timeliness, and adherence to SLAs (e.g., payroll runs, offcycles,
adjustments, garnishments).
 Ensure payroll activity is properly recorded in the General Ledger; supervisere conciliations, research reconciling items, and drive timely issue resolution and
rootcause fixes.
 Govern relationships with thirdparty payroll tax providers; ensure employer/employee tax compliance, filings, and responses to agency inquiries.
 Maintain and improve controls across payroll operations (e.g., makerchecker, Variance analytics, exception handling, audit trails); partner with Quality/Controls
for certifications and audits. Drive data quality and analytics: trend reviews (net pay, taxes, deductions), exception logs, errorrate tracking, and continuous process stabilization.
Continuous Improvement & Transformation
 Lead process streamlining and RCA (root cause analysis) initiatives;
implement corrective and preventive actions to reduce rework and improve cycle
times.
 Partner with Technology and Automation teams (e.g., RPA/analytics) to deliver
measurable value; champion standard work, versioncontrolled SOPs, and
knowledge assets.
 Ensure change adoption through crisp communications and readiness planning
with US stakeholders and the India team.
Collaboration & Stakeholder Management
 Work crossfunctionally with Accounting/GL, HR, IT/Access, and thirdparty
providers to resolve upstream/downstream issues and maintain a stable control
environment.
 Align on hiring plan, skill matrices, and wavebased ramp with TA/HR; participate
in panel interviews for critical roles.Key Performance Indicators (KPIs)
 Ontime payroll success rate; rerun/adjustment rate; tax compliance
(filings/penalties)
 Payroll GL reconciliation aging and accuracy; exception/backlog trend; audit
findings closure
 SLA adherence (responsiveness, ticket turnaround); automation/CI savings
delivered
 Engagement and attrition metrics; readiness of SOPs and crosstraining coverageTools / Systems Exposure (Preferred)
 ERP/Accounting & Close: Oracle; reconciliation tools such as Cadency/
ReconNET for account certifications and exception management. Analytics & Productivity: Advanced Excel; comfort with data mining/queries;
familiarity with SQL or similar querying tools is beneficial. Qualifications / Experience
 Education: Bachelor's in Accounting/Finance/Commerce; MBA preferred.
 Experience: 10-12 years overall accounting/finance operations with proven
team leadership; demonstrable experience in US Payroll operations and
payroll accounting/control environments.
 Certifications (nice to have): US Payroll certification; Lean/Six Sigma.
 Competencies: Strong stakeholder management, communication, and coaching
skills; ability to operate in a fastpaced, ambiguous environment and lead
crossfunctional improvements. Behavioral Expectations
 High ownership with a qualityfirst mindset; proactive risk management and
escalation
 Datadriven decision making; ability to simplify complex issues for leadership
consumption
 Inclusive leadership that builds diverse, highperforming teams

experience

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