<p>We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication, analytical, and problem-solving skills.</p><p>Key Responsibilities:</p><ul><li>Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.</li><li>Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.</li><li>Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.</li><li>Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.</li><li>Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.</li><li>Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.</li><li>Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.</li><li>Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management.</li></ul><p>Qualifications:</p><ul><li>Bachelor’s degree .</li><li>Six Sigma Black Belt certification is mandatory.</li><li>Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.</li><li>Proven experience in implementing and managing quality management systems and teams</li><li>Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.</li><li>Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.</li><li>Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1   </li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).</li><li>Experience with quality management software (e.g., Minitab, JIRA) is a plus.</li></ul><p>Key Skills:</p><ul><li>Six Sigma methodologies (DMAIC, DFSS)</li><li>Quality Assurance principles</li><li>Root Cause Analysis</li><li>Data Analysis and Reporting</li><li>Process Improvement</li><li>Customer Satisfaction</li><li>Communication and Interpersonal Skills</li><li>Project Management</li><li>Problem-Solving</li><li>Leadership</li></ul><p>        Job Environment:</p><p> Full-time position working from the office</p><ul><li>US shift timings</li></ul><h3>experience</h3>10

People Change Partner – Role Briefing<br />Role Overview<ul><li>Dedicated people-focused change role based in Hyderabad</li><li>Sits between the central Change team and HR Business Partners</li><li>Focused on the people experience of change, not traditional HR delivery</li></ul>Key Responsibilities<ul><li>Deliver structured change management initiatives</li><li>Build high-touch relationships with Hyderabad leaders</li><li>Support leadership transitions and hub setup</li><li>Facilitate new hire experience during transformation</li><li>Drive local engagement and change adoption</li></ul>Candidate Profile<ul><li>2–3 years of dedicated change experience (minimum)</li><li>3–5 years total experience in HR change or HRBP roles</li><li>Experience working in matrix environments</li><li>High agility and adaptability</li><li>Strong stakeholder management capability</li></ul>Preferred Background<ul><li>Fintech or pharma experience preferred</li><li>Exposure to rapid organisational change environments</li><li>Tech experience does not need to be in gaming or Flutter’s specific sector</li></ul>Not Preferred<ul><li>Manufacturing or operations-heavy backgrounds</li></ul>Core Expectation<ul><li>Candidate must understand and be comfortable navigating rapid change and scaling environments</li></ul><h3>experience</h3>8

Job Title : Data management- middle officeLocation : Hyderabad Experience : 2-4years  WORK EXPERIENCE / KNOWLEDGE: Job profile - Process - Bank loan reconciliation, validating position data, Position reconciliation between agents and lenders in the syndicated loan market. Lenders and agent banks in the syndicated loan market face many challenges in sharing and validating position information as loan assets are traded or pass through lifecycle events. Data discrepancies cause delays in settlement and create the need for manual reconciliation of information. Application used- WSO <br />Admin<br />   A Bachelor’s Degree in Finance, Accounting, Economics, Math or related field (or an<br />equivalent combination of education, training, experience that would provide the<br />knowledge, skills and ability required)<h3>experience</h3>5