As a Technical Support Specialist at Medallion, you will serve our customers and operationsstaff. Diagnosing issues, troubleshooting complex technical problems, and ensuring our userscan achieve value through our products and services. You’ll collaborate closely with ourengagement, product and engineering teams to resolve issues efficiently, prioritizing customerdelight along the way.Key Responsibilities● Provide exceptional customer-focused technical

Role: Content writer Key ResponsibilitiesCreate Documentation: Design, write, edit, and maintain user manuals, system documentation, training materials, process guides, release notes, and online help.Produce Multimedia Content: Develop a range of deliverables including UI texts, guides, graphics, videos, tutorials, and in-app help.Collaborate with SMEs: Work closely with developers, product managers, consultants, and business users to gather information,

Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.Run weekly/monthly calibration (target ≤5% variance) across pods/shifts.Conduct audits and spot checks for accuracy and policy adherence (Medallion + client).Drive RCA/CAPA with Ops to reduce repeat errors and rework.Training tie-in: Convert top defects into short