Key Responsibilities:
• Order Processing:
o Process customer orders accurately and efficiently through ERP systems
o Verify pricing, terms, and conditions in accordance with approved
contracts
o Coordinate with delivery teams to ensure timely fulfillment
• Customer Management: ...
o Serve as primary point of contact for order-related customer inquiries
o Resolve order discrepancies and billing issues promptly
o Maintain accurate customer records and communication logs
• Process Excellence:
o Follow standardized SOX-compliant order processing procedures
o Maintain segregation of duties and proper authorization controls
o Support process improvement initiatives using Six Sigma methodologies
• Reporting & Analysis:
o Generate order status reports and delivery performance metrics
o Support month-end revenue recognition processes
o Assist with customer account reconciliations Required Skills and Qualifications:
• Education: Bachelor's degree in Commerce, Business Administration, or related
field
• Experience: 5-7 years in order management or customer operations within MNC
environment
• MNC Background: Must have worked in Indian subsidiaries of multinational
companies
• Governance Standards: Must have worked in Sarbanes-Oxley compliant
businesses or have Six Sigma certification - demonstrating understanding of the
high standards expected in this role
• Technical Skills: Proficiency in ERP systems, CRM software, and MS Office Suite• Soft Skills: Strong attention to detail, customer service orientation, and problem-
solving abilities• Communication: Excellent English communication skills for global stakeholder
interaction
• Global Operations: Ability to work across global time zones when required
experience
7show more Key Responsibilities:
• Order Processing:
o Process customer orders accurately and efficiently through ERP systems
o Verify pricing, terms, and conditions in accordance with approved
contracts
o Coordinate with delivery teams to ensure timely fulfillment
• Customer Management:
o Serve as primary point of contact for order-related customer inquiries
o Resolve order discrepancies and billing issues promptly
o Maintain accurate customer records and communication logs
• Process Excellence:
o Follow standardized SOX-compliant order processing procedures
o Maintain segregation of duties and proper authorization controls
o Support process improvement initiatives using Six Sigma methodologies
• Reporting & Analysis:
o Generate order status reports and delivery performance metrics
o Support month-end revenue recognition processes
o Assist with customer account reconciliations Required Skills and Qualifications:
• Education: Bachelor's degree in Commerce, Business Administration, or related
field
• Experience: 5-7 years in order management or customer operations within MNC
environment
...
• MNC Background: Must have worked in Indian subsidiaries of multinational
companies
• Governance Standards: Must have worked in Sarbanes-Oxley compliant
businesses or have Six Sigma certification - demonstrating understanding of the
high standards expected in this role
• Technical Skills: Proficiency in ERP systems, CRM software, and MS Office Suite• Soft Skills: Strong attention to detail, customer service orientation, and problem-
solving abilities• Communication: Excellent English communication skills for global stakeholder
interaction
• Global Operations: Ability to work across global time zones when required
experience
7show more
