Key Responsibilities:
- Order Processing:
- Receive, verify, and process customer orders via various channels (phone, email, online platforms).
- Ensure accurate entry of orders into the system, including product specifications, pricing, delivery dates, and any special requests.
- Collaborate with sales teams to clarify order details and resolve discrepancies.
- Prepare and send order confirmations to customers.
- Customer Interaction:
- Serve as the primary point of contact for customers regarding order inquiries, updates, and issues.
- Address customer concerns or complaints related to orders and collaborate with other teams to find solutions.
- Maintain a high level of customer satisfaction by providing timely and effective communication.
- Coordination with Internal Teams:
- Work closely with the production, inventory, and shipping departments to ensure the timely fulfillment of orders.
- Monitor order status and follow up on outstanding orders to ensure timely delivery.
- Coordinate with the finance department for order invoicing and payment tracking.
- Documentation & Reporting:
- Maintain accurate records of all orders and related documentation.
- Provide regular reports on order status, delivery timelines, and any potential delays.
- Update order management systems and databases to track orders through completion.
- Perform other duties as assigned by the Sales or Operations Manager.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree in Business, S
- Proven experience in an order booking or customer service role
- Strong knowledge of order processing systems .
- Ability to work independently and in a team environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Preferred Skills:
- Experience with ERP systems (e.g., SAP, Oracle) or order management software.
- Knowledge of the company's products and services.
- Familiarity with customer service best practices and techniques.