Key ResponsibilitiesHandle majority voice interactions (calls) along with supporting chat and email channels as needed.Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.Collaborate with cross-functional support teams to resolve requests efficiently.Maintain a customer-centric approach focusing on live communication (primarily calls).QualificationsExcellent verbal and written communication skills in English

Senior Event Manager, Pharma & HealthcareAre you a strategic and creative event professional with a passion for delivering impactful experiences in the pharmaceutical and healthcare sectors? We are seeking a dynamic Senior Event Manager to lead the planning, management, and execution of high-quality internal and external events that enhance our brand, foster our culture, and strengthen stakeholder engagement.Responsibilities: Develop and implement an

Hi All, We are hiring for the Service Delivery Manager (PEX LS/HC)Location- Mumbai, Pune, KolkataWork mode- In office Lead process improvement and transformation projects Drive realization of target FTE and non-FTE benefit for accounts in scope Expertise in handling large sets of data and conducting data analysis Review and assess current processes, systems, technology and design future state processflows Implement Robotic Process Automation and