• Conduct calls to customers to follow up on overdue invoices and secure timely payments

• Update customer payment status and notes in AR systems with accuracy and timeliness

• Monitor unapplied and unidentified payments, performing follow-ups as needed

• Review and manage bad debt accounts, perform follow-ups, and support provisioning.

Close Support, Analytics & Others:

• Track, update, and reconcile AR aging reports and highlight overdue accounts.

• Create manual entries and perform reconciliations for AR accounts

• Prepare management reporting and financial summaries

Other responsibilities:

• Reconcile customer accounts and maintain accurate AR records

• Coordinate with internal teams to resolve billing discrepancies, disputes, or missing documentation

• Manage AR-related unclaimed property processes in line with corporate policies.

• Execute customer account blocks/unblocks based on credit and risk guidelines.

• Perform intercompany of AR settlements and reconciliations.

• Generate miscellaneous invoices and support billing processes

• Process refunds for instruments and lab transactions under disputes with accuracy and compliance

• Process and apply customer payments to the correct invoices within defined timelines

• Manage and resolve duplicate payments, coordinating with internal teams for corrective actions

JOB COMPETENCIES (Skills & Abilities)

• Strong understanding with accounting principles, reconciliations and familiar with collection processes under AR function

• Exposure of analyzing and resolving payment discrepancies

• Proficiency in ERP systems (Workday, Salesforce or similar) and Excel or other basic tools

• Knowledge of US GAAP accounting standards, statutory and regulatory compliance preferred

• Effective communication, strong organization, documentation, and time-management skills

• Problem-solving ability to resolve billing and payment issues.

• Solid numerical skills with attention to detail and accuracy in financial data

• Ability to work under deadlines, prioritizing multiple tasks.

MINIMUM QUALIFICATIONS (Knowledge & Experience)

• Bachelor's degree in Accounting, Finance, Commerce, or any graduate from related field

• 3-5 years of experience in accounts receivable, collection process, or similar role

• Proficiency in MS Excel, ERP software (Workday, Salesforce or similar) and basic reporting tools.

• Understanding of general accounting practices and financial transactions

• Strong knowledge of Accounts Receivables and Billings process

• Strong interpersonal skills and ability to work with cross-functional teams

• Strong verbal communication skills for customer engagement

• Ability to learn and adapt to organizational processes quickly

experience