Job Description (JD):Handle telephonic inquiries and schedule appointments.Manage appointment reminders, follow-ups, and cancellations.Counsel patients on basic therapy instructions and handle queries empathetically.Assist with feedback collection and satisfaction surveys.Key Result Areas (KRAs):≥90% appointment retention and follow-through.High engagement on patient satisfaction metrics.Timely handling of inbound and outbound patient

Key Responsibilities:Oversee and manage the Zoho CRM platform, ensuring smooth functioning and data accuracy across all modules.Record, update, and maintain comprehensive customer and investor information, including leads, contacts, accounts, deals, and interactions.Verify and validate data to maintain accuracy, completeness, and consistency across the CRM database.Collaborate with the Zoho and internal development teams to automate workflows, enhance

Record to Report (RTR)  EducationB. Com / M. Com/ MBA/ CA/ ICMAYears of Experience2 – 10 years experience in RTR in shared services environmentLocationHyderabad, IndiaTravelNoneWork RequirementThe role requires working US hours especially during period close with options for part USA time zone coverage during the rest of the month.  Willingness to work in any shift.(Timings : 6 PM – 3 AM)   Skills and CapabilitiesDetailsPeople Management SkillsAbility to