service transition manager

Essential * Proven experience within a similar role as a Service Transition Manager, in a multi technology environment with extensive previous senior Service Transition and/or project management experience * Proven understanding of change management processes in a fully change managed environment (ITIL) * Excellent interpersonal skills, ability to negotiate and influence wide range of stakeholders * Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support * Experience in designing end-to-end service and support models * ITIL v3 certified * Must have excellent ITIL Service Transition process knowledge and experience * Bachelor's degree required, preferably in Information Systems, Information Technology, Computer Science, Engineering, or Business Administration. Advanced degree preferred. * Technology experience specifically within knowledge, change and release management * Experience within a multi-vendor team structure * Ability to work effectively across all levels of the organisation, leading by example to develop and maintain effective working relationships with a range of partners, delivery teams and stakeholders * Demonstratable people management skills with the ability to inspire and motivate team members and other colleagues to meet deliverables and adhere to agreed processes and ways of working * Ensures compliance of the business services impacted by the change * Understands policy, principles and approach * Applies understanding and knowledge in project or programme activities * Develops experience in the use of key change management tools and processes

experience