Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high

Job Description: SEO Expert & Automation ExpertRole Title: SEO Expert & Automation ExpertDepartment: Growth, Marketing & PerformanceLocation: Hyderabad / Remote / HybridEmployment Type: Full-timeExperience Level: 5–7 yearsRole OverviewWe are looking for a data-driven SEO & Automation Expert who can drive organic growth at scale by combining search engine optimization, content intelligence, and marketing automation.This role is responsible for:Building a

Key Responsibilities1. Payer Follow-ups (Mandatory PE Follow-up Expertise)Conduct timely follow-ups with payers via phone and email to obtain status updates on submitted enrollment applications. Manage follow-up workflows for new enrollments, revalidations, demographic updates, terminations, and group affiliations. Understand payer-specific processes, documentation needs, and follow-up cycles. 2. Communication & Professional InteractionUse professional