The Branch Coordinator oversees day-to-end operations, ensures timely booking and delivery of consignments, manages branch profitability by controlling costs, and drives sales growth through customer relationship management.
Key Responsibilities1. Operational Excellence
Booking & Delivery: Ensure 100% timely booking and delivery of consignments.
Compliance: Maintain strict adherence to company SOPs, weight adjustment policies, and statutory laws.
Inventory & Documentation: Monitor all paperwork, including Waybills and PODs (Proof of Delivery), ensuring they are updated in the ERP system.
2. Financial & Cost Management
Cost Control: Monitor and reduce direct and indirect branch costs.
Profitability: Take initiative to improve the branch's net margin and act on internal audit reports promptly.
Realization: Ensure timely submission of bills and follow up with customers for payment realization (outstanding management).
3. Business Development & CRM
Sales Growth: Drive business growth as per the strategic planning for the financial year.
Customer Retention: Maintain strong relationships with existing clients and resolve grievances quickly to ensure high service standards.
Market Intelligence: Provide feedback to the Regional or Controlling Office regarding local market trends and operational issues.