Job DescriptionEducational Qualification Bachelor's degree in Computer Science, Information<br />Technology, or a related field (or equivalent work experience).Specific Certification• VMware Certified Professional (VCP), Microsoft<br />Certified Solutions Expert (MCSE), or Cisco Certified<br />Network Associate (CCNA).<br />• ITIL v3 or ITIL 4 certification (Service Management).<br />• Certified Data Center Professional (CDCP), Certified<br />Data Center Management Professional (CDCMP), or<br />Certified Data Center Expert (CDCE).<br />• Project Management Professional (PMP), Prince2 or<br />equivalent certifications.<br />• Either of EMC and NetApp, AND preferred at least one<br />of HP storage, EMC Networker, Symantec NetBackup,<br />CommVault, Cloud backup solution.<br />• Advance Excel, Microsoft Word, and PowerPoint 2013,<br />MS Project, MS VisioSkills Technical Skills:• Storage Technologies: Expertise in EMC, NetApp, HP<br />Storage etc.<br />• Storage Infrastructure Management: Experience in<br />SAN design, LUN masking, zoning, fiber channel<br />switches (Cisco, Dell, HP, Brocade), and storage<br />capacity planning.<br />• Datacenter & Infrastructure: Strong knowledge of SAN,<br />NAS, server architecture, and network.<br />• Cloud Solutions: Proficient in AWS, Azure, and hybrid<br />datacenter environments.<br />• Backup & Disaster Recovery: Expertise in backup<br />technologies (e.g., CommVault, Veeam, NetBackup,<br />Veritas, IBM Tivoli, Cloud Backup Solutions) and<br />disaster recovery solutions.<br />Project Management & Leadership:<br />• Solution Architecture: Skilled in designing IT solutions<br />and backup strategies.<br />• Leadership: Strong leadership and team management<br />skills, including managing cross-functional teams and<br />large-scale projects.5 | P a g eJob Description• Certifications: Prince2 Practitioner, PMP Trained, ITIL<br />V3 Certified (Service Operations, Service Transitioning).<br />• Vendor Management: Expertise in managing vendors,<br />negotiating contracts, and maintaining positive<br />stakeholder relationships.<br />• Project Planning & Execution: Proficient in budgeting,<br />forecasting, and creating cost models for IT<br />infrastructure.<br />Operational & Analytical Skills:<br />• ITIL & ITSM Frameworks: Experience in ITIL processes<br />for service management and operational efficiency.<br />• Troubleshooting & Performance Optimization: Strong<br />troubleshooting skills for SAN performance, storage<br />issues, and network connectivity.<br />• Capacity Planning & Monitoring: Skilled in monitoring,<br />reporting, and analysing storage systems for optimal<br />performance and capacity utilization.<br />• Problem-Solving & Critical Decision-Making: Strong<br />analytical skills to identify issues, provide solutions, and<br />make critical decisions in high-pressure environments.<br />Communication & Documentation:<br />• Stakeholder Engagement: Exceptional communication<br />skills for interacting with stakeholders and vendors.<br />• Documentation: Proficient in preparing reports,<br />dashboards, and detailed documentation for<br />management and audits.<br />• Interpersonal Skills: Ability to work effectively in<br />multicultural and cross-functional teams.<br />Additional Skills:<br />• Operating Systems: Knowledge of Windows, Linux,<br />Unix.<br />• Monitoring Tools: Hands-on experience with<br />monitoring tools and management platforms.<br />• MS Office Proficiency: Advanced skills in Excel, MS<br />Word, PowerPoint, MS Project, MS Visio.<br />• Continuous Improvement: Strategic thinker with a<br />focus on operational excellence and process<br />improvements.<h3>experience</h3>15

• Oversee strategic planning and resource allocation for the design team to ensure optimal<br />efficiency and effectiveness<br />• Establish the budget, timelines and design parameters for the team to follow<br />• Establish standard guidelines, processes and protocols to be followed during the design<br />process<br />• Conduct design reviews on a periodic basis for electrical and mechanical designs<br />• Review incoming RFQs and client requirements, supervise the development of a<br />• Lead discussions with senior client stakeholders around technical parameters<br />• Guide design team to effectively evaluate customer needs and develop project execution<br />strategies<br />• Review and validate final design for critical customers<br />• Support sales team with necessary support in product finalization and customer<br />negotiations<br />• Work closely with internal teams, particularly procurement and manufacturing<br />department to ensure effective execution of the design<br />• Set clear and objective goals for team and drive them towards the achievement in order<br />to engage and retain the team and deliver business objectives<br />• Establish a high-performance working environment within the Design function<h3>experience</h3>13

Purpose / Role Summary<br />Support the Manager – Operations Excellence (AI & GenAI) in driving the operational<br />excellence, automation, and digital transformation agenda across Accounts Payable,<br />Payroll, and Credit/CSA towers.<br />This role performs detailed process analysis, supports Lean and CI projects, executes<br />data analytics, builds automation/AI prototypes, drives adoption of new tools, and<br />strengthens control and process maturity across all functions.<br />Act as the analytical backbone for Ops Excellence, ensuring insights, RCA,<br />standardization, and digital enablement are consistently delivered.<br />Core Responsibilities<br />People Leadership & Support Operations<br /> Support tower managers (AP, Payroll, Credit/CSA) with structured analysis,<br />dashboards, SOP updates, issue logs, and RCA documentation.<br /> Maintain weekly/monthly governance packs (KPI dashboards, trends, backlog<br />reports, exception summaries).<br /> Assist the Manager Opex in coordinating routines, meetings, action-trackers, and<br />follow-ups across cross-functional teams.<br />Process Excellence & Standardization<br /> Conduct process studies (cycle time, exception mapping, waste identification)<br />across all finance towers.<br /> Support creation and maintenance of standardized SOPs, control checklists, and<br />process playbooks.<br /> Perform RCA using Lean tools (5 Whys, Fishbone, Pareto) and document<br />systemic improvement opportunities.<br /> Track SLA performance, productivity metrics, rework trends, and tower-level<br />quality indicators.<br />AI, Automation & GenAI Support<br /> Assist in identifying AI/GenAI and automation opportunities across AP, Payroll,<br />and Credit/CSA operations. Build test prompts, small prototypes, and concept models using GenAI or<br />automation tools under guidance.<br /> Prepare data samples, test scenarios, and validation logs for digital pilots.<br /> Track AI/automation adoption metrics, analyze exceptions, and identify<br />improvement opportunities.<br />Controls, Quality & Compliance<br /> Support control testing, SOP compliance checks, and documentation updates<br />across all operational towers.<br /> Review exceptions, mismatches, audit findings, and reconciliation issues;<br />prepare detailed analyses for corrective/preventive actions.<br /> Assist in ensuring audit readiness through evidence collation and documentation<br />hygiene.Analytics, Insights & Reporting<br /> Build dashboards, trend charts, and daily/weekly/monthly reports for productivity,<br />exceptions, defects, and automation impact.<br /> Work with datasets from Oracle, reconciliation tools, and tower-specific sources<br />to identify insights and opportunities.<br /> Provide data-driven insights to support decision-making for managers and the<br />Opex lead.Collaboration & Stakeholder Management<br /> Collaborate with AP, Payroll, and Credit/CSA teams to gather inputs, validate<br />findings, and pilot improvements.<br /> Engage with IT/Access, Procurement, Treasury, HR, Merchant Services, and<br />Accounting/GL to resolve cross-functional issues.<br /> Support communication and change-adoption efforts for new processes or digital<br />solutions.<br />Tools / Systems Exposure (Preferred)<br /> ERP: Oracle modules (AP, Payroll, Credit/CSA)<br /> Reconciliation tools: Cadency, ReconNET, AssureNET Analytics tools: Excel (Advanced), Power BI, SQL/queries<br /> Automation & AI: UiPath, Power Automate, Azure OpenAI, Copilots<br /> Workflow: ServiceNow, Confluence, SharePoint<br />Qualifications / Experience<br /> Bachelor’s degree in Commerce, Finance, Engineering, Analytics, or related field<br /> 4–6 years of experience in business analysis, process excellence,<br />digital/automation projects, or finance operations<br /> Exposure to Shared Services (AP/Payroll/Credit/CSA)<br /> Lean Yellow Belt/Green Belt preferred; AI/GenAI/Automation certificationsCompetencies<br /> Strong analytical and problem-solving skills<br /> Ability to work with large datasets and convert insights into action<br /> Structured communication and documentation capability<br /> Curiosity and comfort working with emerging digital/AI tools<br /> Ability to collaborate across multiple teams and functions<br /> Strong follow-through, discipline, and execution reliabilityBehavioral Expectations<br /> High ownership mindset and learning agility<br /> Proactive in identifying risks, issues, and improvement opportunities<br /> Team-oriented and collaborative; supports multiple towers without friction<br /> Calm and structured working style in high-volume environments<br /> Demonstrates continuous improvement mindset and openness to digital<br />transformation<h3>experience</h3>7