Details : Job Description: ILT Operations CoordinatorJob Summary
We are seeking a highly organized and detail-oriented ILT (Instructor-led Training) Operations Coordinator to manage the end-to-end lifecycle of our training programs. The ideal candidate will be responsible for the strategic scheduling of quarterly training, the effective allocation of instructor resources, and ensuring a seamless experience for both students and instructors through proactive support and enrollment management.
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Key Responsibilities
● Schedule Management: Create, deploy, and maintain a comprehensive quarterly schedule of training classes, ensuring optimal coverage and alignment with business goals.
● Cross-Functional Collaboration: Partner closely with Business Development Managers (BDMs) to schedule and source instructors for requested private training classes, ensuring alignment with customer-specific requirements.
● Instructor Resource Management: Maintain and update detailed instructor profiles; analyze customer requirements to match the most qualified instructors to specific training engagements.
● Vendor Sourcing: Identify, vet, and onboard contracted instructors to fill capacity gaps when staff instructors are unavailable.
● Operational Support: Serve as the primary point of contact (Tier 1/2/3) for technical and logistical problem tickets arising during live training sessions, ensuring rapid resolution to minimize class disruption.
● Enrollment Administration: Oversee the end-to-end enrollment process for private classes, ensuring accurate tracking, communication, and data integrity.
experience
8show more Details : Job Description: ILT Operations CoordinatorJob Summary
We are seeking a highly organized and detail-oriented ILT (Instructor-led Training) Operations Coordinator to manage the end-to-end lifecycle of our training programs. The ideal candidate will be responsible for the strategic scheduling of quarterly training, the effective allocation of instructor resources, and ensuring a seamless experience for both students and instructors through proactive support and enrollment management.
Key Responsibilities
● Schedule Management: Create, deploy, and maintain a comprehensive quarterly schedule of training classes, ensuring optimal coverage and alignment with business goals.
● Cross-Functional Collaboration: Partner closely with Business Development Managers (BDMs) to schedule and source instructors for requested private training classes, ensuring alignment with customer-specific requirements.
● Instructor Resource Management: Maintain and update detailed instructor profiles; analyze customer requirements to match the most qualified instructors to specific training engagements.
● Vendor Sourcing: Identify, vet, and onboard contracted instructors to fill capacity gaps when staff instructors are unavailable.
...
● Operational Support: Serve as the primary point of contact (Tier 1/2/3) for technical and logistical problem tickets arising during live training sessions, ensuring rapid resolution to minimize class disruption.
● Enrollment Administration: Oversee the end-to-end enrollment process for private classes, ensuring accurate tracking, communication, and data integrity.
experience
8show more