ensuring quality service to customers, operational adherence, asset quality of
portfolio.Areas of Responsibility :* Achieve branch targets for all products and ensure profitability of the unit.
Ensure quality of business and operational efficiency through process
adherence.
* Maintain regular & continuous relationship with existing and potential
customers; constant study of the market and identify market trends to -aid
innovation and /or to meet the need(s) of customers by up-sell/cross-sell of
products. Initiate, implement/coordinate and participate in marketing for
achieving the above.
* Achieve customer delight through efficient customer service. Retain existing
customers and acquire new continuously. Collaborate with various departments
to ensure smooth functioning of the branch.
* Ensure operational adherence as per manual of instruction and laid down
policies and practices. Mitigation and prevention of risk (material & people) by
early and timely detection of fraud(s) and up-hold the vision and values of the
organization and goodwill of customers.
* To ensure organization revenue flow and protect customers long term interest
by regular follow, minimal in melting loss and judgmental skill in appraisal of
gold.
* Suggest and implement cost effective marketing activity specific to the region
and increase the customer walk-in and conversion of transaction.
* Efficient maintenance of branch books of accounts, documents and statutory
records and upkeep of branch premises and physical assets. Liaison and
coordination with statutory authorities and /or external agencies and ensure
compliance adherence, rule of law.

experience

6