<p>JD : Customer Service</p><p>Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task</p><ul><li>Meet call handling quotas and individual and team sales targets</li><li>Gather and analyse client data to identify possible products or services to recommend to management</li><li>Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution</li><li>Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary</li><li>Follow communication protocols, rules, and policies</li></ul><p>Shift : 9 am to 5.30 PM<br /><br />Working Days : Monday to Friday</p><h3>experience</h3>5