chief operating officer - surface

• Designing and execute growth strategies for surface transportation across express cargo, FTL, and PTL segments
• To achieve products, Surface target business & YOY Growth.
• Develop new routes, improve route profitability, and expand presence in underserved geographies.
• Oversee day-to-day surface operations including linehaul, hub & spoke, route optimization, and fleet control.     Monitor network transit performance (TAT, DSR)   and implement corrective actions where needed.
• Design cost-effective and scalable distribution networks using internal and third-party fleets.
• Implement automation in route planning, real-time tracking, control towers, and fuel efficiency.
• Lead productivity, accuracy, and cost control at major transshipment hubs and delivery centers.
• Drive lean warehouse practices and mechanized handling to improve speed and reduce damages.
• Manage contractual relationships with fleet vendors, vehicle owners and drivers.
• Enforce SLAs, performance metrics, and grievance redressal with transport partners.
• Ensure compliance with transport laws, RTO norms, driver regulations, and environmental guidelines.
• Promote a strong safety culture for driver welfare, asset protection, and zero accident policies.
• Build and lead a nationwide team of zonal, regional, and operations heads.
• Foster a high-performance culture focused on accountability, innovation, and continuous improvement.
• Collaborate with sales/account teams to ensure SLA-based service delivery for key clients.
• Support pricing, bidding, and contract finalization from an operational feasibility perspective.
• Drive cost per kilometer/ton reduction through consolidation, mileage improvement, and empty return minimization.
• Implement digital billing, e-PODs, fuel control systems, and centralized fleet scheduling.
• Preparing short term and long-term business Strategies & operational plans for Surface Express.

experience