COO Rail
Role Purpose Statement:-
The incumbent would be responsible for direct and manage performance of the Rail Express & its operations, maintain consistent practices across the country, managing business and operations as per plan & align that plan with the company’s mission and strategy at TCI Express Ltd.
Main Accountabilities:-
Designing & Implementing the Annual Operating Plan for Rail Express.
Design and manage pan-India rail express networks, optimizing routes, schedules and hub locations To achieve products, Rail Express target business & YOY Growth.
Drive expansion into Tier 2, Tier 3 cities to enable wider Rail Express reach.
Manage relations with Indian Railways and private rail operators to secure and optimize cargo movement slots. Lead the operations of cargo handling at origin and destination stations, ensuring timely and secure loading/unloading. Preparing short term and long-term business Strategies & operational plans for Rail Express.
Build and scale a seamless pickup-to-delivery system for Rail Express shipments.
Ensure operational compliance, security, and safety standards in rail Express Cargo handling.
Oversee day-to-day operations across all logistics functions including transportation, warehousing, inventory management, and last-mile delivery.
Own the P&L for the Rail Express verticals.
Identify inefficiencies in operations and implement solutions to improve service levels, reduce costs, and streamline processes.
Adherence to all safety, legal, and regulatory standards applicable to logistics and transportation Set and monitor KPIs for operational efficiency, cost control, and customer SLAs.
Collaborate with product & technology teams to implement end-to-end shipment visibility.
Effective control on budget receivables, monitoring direct and indirect cost, monitoring utilization of capital budgeting as per Company plan.
Achievement of profit as per plan, managing finance to meet financial requirements of the Company. Resource planning to meet business needs including infrastructure, human resource, capital, finance etc. Plan for Leading initiative for optimization of cost/ expenses, new initiatives on operations optimization, innovation, automation etc.
Lead large, cross-functional operations teams across rail corridors and cities.
Integrate mobile-based solutions for Rail cargo partner onboarding, and operations tracking.
Initiative takes for improving operational efficiency
Execution of plan for increasing customer penetration, development of key account, visit/ meeting with key customers/ big account, and organizing customer meet as per company plan.
Execution of brand development plan, driving initiative to raise satisfaction level of customer. High level of customer satisfaction through reliable service, timely delivery, and problem resolution. Identifying Training & development needs of key team members and preparing a development plan Lead, mentor, and develop cross-functional teams including regional managers and fleet/ OPS team. Initiatives on HR front to raise employee’s satisfaction, employee engagement, express culture building etc.
Qualification:
Graduate/ Post Graduate/Professional, MBA or relevant postgraduate degree with Ex rail board employment is preferred.
Experience –
Minimum of 20-25 years in logistics, 15+ years in logistics rail operations with at least 5 years in a senior leadership role. Strong knowledge of logistics operations, including warehousing, transportation, inventory and customer service Excellent leadership, communication, and interpersonal skills.
Strong understanding of railway operations, freight scheduling, and hub-spoke logistics.
Knowledge, Skills, Abilities and Competencies:
Knowledge of customs laws, regulations, and procedures in India.
Familiarity with HS codes, tariff classifications, import/export documentation, and duty structures. Familiarity with free trade agreements, duty exemptions, and special economic zones. Excellent communication and negotiation skills to deal with customs authorities and internal stakeholders. Strong problem-solving abilities with attention to detail and analytical skills.
Ability to work in a fast-paced, dynamic environment with tight deadlines.
Proficiency in ERP systems and customs software.
Strategic thinking and execution
Strong analytical and financial acumen
Crisis management and problem-solving.