customer care associate - exports

Job Title: CUSTOMER CARE ASSOCIATE - EXPORTS

LOCATION: Goregaon (East), Mumbai

EXPERIENCE: 4-6 years

QUALIFICATION: Any Graduate

JOB RESPONSIBILITIES:

1. Issuance of Sales contract / Proforma Invoice against Export orders.
2. Registration of Contracts in ERP system
3. Scheduling /phasing of Orders in Export scheduling app
4. Weekly Calls with Planning & logistics team to discuss monthly allocation orders
5. Weekly updates to customers about their orders
6. Follow up on overdue payments
7. Credit clearance from Finance team for Export dispatches.
8. Customer Master - Credit term updating, Credit limit updating
9. Co-ordination with Country Managers, Planning & Logistics teams for Export Orders
10. Co-ordination with Merchant Exporters for their Orders, Advance Payments & proof of Documents
11. Knock off account receivable with coordination with finance team.
12. Process commission of distributors
13. MIS - Daily sales report, Pending Delivery report, Export shipment Tracker
14. Sample shipments status updates
15. Export claim registration and closure as per TAT
16. Support & collaboration with cross function team

Keywords:

• Export Support
• Export co-ordinator
• Order Processing
• Claim management
• Cross functional alignment
• Sales support
• Commission tracking
• Sales report
• Proof of export documents
• Customer Master
• Global customer care agent

experience