The Role
We are looking for a professional and empathetic individual to support our global customers. You will provide high-quality assistance, solve technical queries, and ensure a seamless brand experience.
What You’ll Do
Assist Customers: Handle international inquiries via phone, email, and chat.
Solve Problems: Troubleshoot product issues and provide step-by-step solutions.
Guide Professionals: Assist contractors and designers with technical specifications.
Keep Records: Accurately log all interactions in our CRM system.
What We’re Looking For
Fluent English: Excellent verbal and written communication skills (neutral accent).
Tech Savvy: Ability to learn product technicalities and navigate support software.
Flexibility: Comfortable working in rotational night shifts to support global time zones.
Empathy: A patient, "customer-first" mindset.
Requirements
Education: Graduate in any field.
Experience: 1–6years in International Voice/Support.
Skills: Basic MS Office knowledge and quick typing.
Perks
Competitive Salary
Global exposure with a premium brand.
Comprehensive health insurance and transport facility.
