Job Description (JD):
Handle telephonic inquiries and schedule appointments.
Manage appointment reminders, follow-ups, and cancellations.
Counsel patients on basic therapy instructions and handle queries empathetically.
Assist with feedback collection and satisfaction surveys.
Key Result Areas (KRAs):
≥90% appointment retention and follow-through.
High engagement on patient satisfaction metrics.
Timely handling of inbound and outbound patient communication.
Documentation of patient interactions in CRM/EMR tools.
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