Role : Customer Care Voice Associate<br /><br />Job Purpose:<br /><br />We are searching for talent to passionately serve our customers & company, and we want you!<br />Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care Voice<br />Associate in Bangalore to deliver best in class Customer Care support.<br /> Key Responsibilities:<br /><br />The position will play an integral part in the company’s growth initiatives including but not limited to:<br />• Handle inbound calls from customers regarding products, services, and orders.<br />• Provide accurate and timely information to customers, addressing their questions and concerns<br />effectively.<br />• Assist customers with order placement, order status inquiries, returns, exchanges, and other related<br />requests.<br />• Troubleshoot customer issues and complaints, working to find appropriate and satisfactory<br />resolutions.<br />• Document all customer interactions accurately and completely in the company's systems.<br />• Escalate complex or unresolved issues to the appropriate team or supervisor.<br />• Maintain a positive and empathetic attitude while interacting with customers, even in challenging<br />situations.<br />• Adhere to company policies, procedures, and service level agreements (SLAs).<br />• Participate in training sessions and team meetings to stay updated on product knowledge, system<br />updates, and customer service best practices.<br />• Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and<br />quality.<br /> Minimum Requirements:<br /><br />• 0 to 3 years of experience in a customer service environment with International Call handling experience.<br />• Bachelor’s degree in any discipline.<br />• Advanced verbal and/or written communication skills with ability to provide exceptional customer<br />service and de-escalate the customer as needed.<br />• Ability to work and make decisions independently.<br />• Requires the ability to communicate effectively (verbally and written).<br />• Ability to multi-task without losing speed or accuracy.<br />• Willingness to work in night shifts or rotational weekly Off’s.<br />• Basic knowledge in Microsoft Word and Excel.<h3>experience</h3>3