Key Responsibilities:
The position will play an integral part in the company’s growth initiatives including but not limited to:
• Handle inbound calls from customers regarding products, services, and orders.
• Provide accurate and timely information to customers, addressing their questions and concerns
effectively.
• Assist customers with order placement, order status inquiries, returns, exchanges, and other related
requests.
• Troubleshoot customer issues and complaints, working to find appropriate and satisfactory
resolutions.
• Document all customer interactions accurately and completely in the company's systems.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a positive and empathetic attitude while interacting with customers, even in challenging
situations.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in training sessions and team meetings to stay updated on product knowledge, system
updates, and customer service best practices.
• Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and
quality.
Minimum Requirements:
• 2+ years of experience in a customer service environment with International Call handling experience.
• Bachelor’s degree in any discipline.
• Advanced verbal and/or written communication skills with ability to provide exceptional customer
service and de-escalate the customer as needed.
• Ability to work and make decisions independently.
• Requires the ability to communicate effectively (verbally and written).
• Ability to multi-task without losing speed or accuracy.
• Willingness to work in night shifts or rotational weekly Off’s.
• Basic knowledge in Microsoft Word and Excel.