customer order management

• Sales Order processing (E-commerce order, AI orders) in ERP system.
• Provide feedbacks on existing solutions

• Act as the main liaison between customers and internal departments (Sales, Supply Chain, Operations, and Finance) to ensure seamless communication and support on matters such as pricing updates, inventory, logistics, order planning, credit management, and payments.
• Manage tickets and cases through Salesforce, ensuring timely resolution according to defined milestones.
• Support managing the Unassigned queue
• Maintain ERP data, including creating new contact or ship to.
• Onboarding Customers on E-Commerce Platform including account management
• Communicate effectively with other team members to ensure collaboration on solutions and swift resolution of problems
• Support sustainability initiatives, including takeback programs
• Complete projects with little supervision and/or direction

Other tasks as assigned

experience