- Role: Customer Service Coordinator
- Location: Bangalore
- Duration: 1-year contract
Key Responsibilities:
- Order-to-Cash (OTC) Management (100%): Oversee order entry, order realignment in compliance with OTC policy, and order cancellations....
- Financial Coordination: Provide Proforma Invoices (PI) for payment, follow up on outstanding payments, and secure credit clearance from the finance team.
- Logistics & Communication: Coordinate with logistics for dispatches, and share dispatch details with the sales team and customers.
- Process Improvement: Support process standardization and the creation of Standard Operating Procedures (SOPs).
- Business Intelligence: Provide daily sales reports, backorder reports, and process timelines to relevant stakeholders.
- Stakeholder Engagement: Engage with customers across multiple platforms (face-to-face, digital, and virtual) to provide business solutions, collaborating with internal functions such as Finance, Sales, Marketing, Regulatory Affairs (RA), and Quality Assurance (QA).
- Team Support: Serve as a backup for other Customer Service Executives during leaves or emergencies.
experience
4show more- Role: Customer Service Coordinator
- Location: Bangalore
- Duration: 1-year contract
Key Responsibilities:
- Order-to-Cash (OTC) Management (100%): Oversee order entry, order realignment in compliance with OTC policy, and order cancellations.
- Financial Coordination: Provide Proforma Invoices (PI) for payment, follow up on outstanding payments, and secure credit clearance from the finance team.
- Logistics & Communication: Coordinate with logistics for dispatches, and share dispatch details with the sales team and customers.
- Process Improvement: Support process standardization and the creation of Standard Operating Procedures (SOPs).
- Business Intelligence: Provide daily sales reports, backorder reports, and process timelines to relevant stakeholders.
- Stakeholder Engagement: Engage with customers across multiple platforms (face-to-face, digital, and virtual) to provide business solutions, collaborating with internal functions such as Finance, Sales, Marketing, Regulatory Affairs (RA), and Quality Assurance (QA).
- Team Support: Serve as a backup for other Customer Service Executives during leaves or emergencies.
experience
4