Job Description: Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries. Collaborate with other support teams as needed to ensure the timely resolution of requests and issues. Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents. Focus primarily on customer and employee interactions rather than transaction

Job Description: Customer Relation ManagerSummary: Responsible for hitting sales targets by managing high-rise and general contractor accounts. You will track projects from the planning stage to final sale, ensuring our products stay in the project specifications.1. Sales & GrowthMeet monthly and annual sales targets.Manage a project pipeline (from lead to closing).Focus on high-rise and high-potential contractors.2. Market IntelligenceMonitor competitor

Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high