The position will play an integral part in the company’s growth initiatives including but
not limited to:
• Handle inbound calls from customers regarding products, services, and orders.
• Provide accurate and timely information to customers, addressing their questions and
concerns effectively.
• Assist customers with order placement, order status inquiries, returns, exchanges,
and other related requests.
• Troubleshoot customer issues and complaints, working to find appropriate and
satisfactory resolutions.
• Document all customer interactions accurately and completely in the company's
systems.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a positive and empathetic attitude while interacting with customers, even in
challenging situations.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in training sessions and team meetings to stay updated on product
knowledge, system updates, and customer service best practices.
• Meet or exceed key performance indicators (KPIs) related to call handling, customer
satisfaction, and quality. Minimum Requirements:
• 0 to 3 years of experience in a customer service environment with International Call
handling experience.
• Bachelor’s degree in any discipline.
• Advanced verbal and/or written communication skills with ability to provide
exceptional customer
service and de-escalate the customer as needed.
• Ability to work and make decisions independently.
• Requires the ability to communicate effectively (verbally and written).
• Ability to multi-task without losing speed or accuracy.
• Willingness to work in night shifts or rotational weekly Off’s.
• Basic knowledge in Microsoft Word and Excel. Benefits: Medical insurance coverage, Accident insurance, Life and Gratuity insurance,
Employee assistance program, creche/day care support, adoption assistance program,
paid leaves, maternity leave, paternity leave, bereavement leave, adoption leave,
compensatory leave, free cab services(door pick up
and door drop),Ekin Care.

experience

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