Key ResponsibilitiesService MIS & ReportingPrepare daily, weekly, and monthly MIS reports for key customer accountsTrack service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment recordGenerate customer wise and site wise service performance dashboard and share with internal teams and customersData ManagementMaintain service database for key accounts (calls, complaints, PM
Key ResponsibilitiesService MIS & ReportingPrepare daily, weekly, and monthly MIS reports for key customer accountsTrack service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment recordGenerate customer wise and site wise service performance dashboard and share with internal teams and customersData ManagementMaintain service database for key accounts (calls, complaints, PM